Rated 1.3 out of 5 by 19
Rated 1.0 out of 5.0 by BeeKay Defective product.
Moen does not back their products. I had this handle break and since I was not the original purchaser, they would do nothing for me!!
May 4, 2016
Rated 1.0 out of 5.0 by CXDesigner Broke after a couple years (snapped in half)
The handle is gorgeous but does not last! First we had trouble with section inside tank after a few years, then 6 months later the handle broke at the narrowest part. Same complaint as the other reviewers. Plastic inside. I was very disappointed in the quality from Moen. I put the entire Kingsley set in our bathroom. When I had it installed originally the plumber said it won't last. I disagreed saying it is Moen. He was right. Now I have a handle my husband picked that does not match. The ORB finish is beautiful, just don't buy this handle. Look for one not pieced together. Note, we are a house of two so it was not abused. The matching faucet also is leaking after a few years.
August 2, 2016
Rated 2.0 out of 5.0 by Teenis Moen has a lifetime warranty
We had the same problem with it snapping after 2 years but contacted Moen and a free replacement is on it's way. Home Depot probably won't tell you this so you'll buy another one but Moen does stand behind their products. And this lever looks better than any other lever out there!
October 30, 2014
Rated 1.0 out of 5.0 by Terrifried What a surprise...
I expected much higher quality from Moen. The lever felt heavy duty and I was sure it would do the job. After several months, the screw attached to the outside lever broke off. Very disappointing...I thought it was a fluke until I saw the other two reviews with the same issue.
May 5, 2013
Rated 3.0 out of 5.0 by Sarah Looks great, but lever screw snapped off
This looks great, but after a number of years the screw of the lever snapped off, and I need a replacement. Moen has a lifetime warranty the company replaced it no charge
August 7, 2013
Rated 1.0 out of 5.0 by tuckerman POOR QUILITY!!!
Poor quality, I also ended up buying two with handle breaking off.
April 6, 2013
Rated 1.0 out of 5.0 by MDB288 very poorly made
1. the actual handle...the part outside of the toilet...broke in two at the narrowest part...1.5 years old.
2. the inside is very cheap plastic...cracked within 6 months
looks great but very disappointed...
March 9, 2014
Rated 1.0 out of 5.0 by Stan Not a good product...
I put three of these in our new house 5 years ago and two of the three have broken off at the handle. It is a weak point that does not last! The one that has not broken yet is in a seldom used guest bath. Our home is two retired folks who do not abuse things. DO NOT BUY this item until a fix is made...
January 26, 2013