Rated 4.2 out of 5 by 27
Rated 5.0 out of 5.0 by Homeeowner Glider door
Easy install.. Great doorfor the price lifetime warranty better than expected
July 19, 2016
Rated 5.0 out of 5.0 by brybaker Satisfied with this door
I needed to replace a rotting Pella french door to my patio, and searched for several weeks before deciding on this door. Because my house is accented with wood everywhere, the interior wood grain was the selling point for me, and I am glad that I chose this door instead of a cheaper alternative. *The interior wood feels very 'plastic-like' but the color is a light, almost maple color. It can be stained to match whatever before installation (have to lay it down so the stain doesn't run or streak).
I purchased the door and had it shipped to my local HD (Brighton, MI) and was surprised at how well it was packaged upon pickup. The door comes upright on a pallet, and is braced on sides with diagonal 2x4's, then completely wrapped in cellophane. It also has plastic handles attached to the sides for easy moving.
I got it home and had a neighbor help me unload it. (IT IS HEAVY- don't let your ego break a new door.) A friend and I were able to remove the old door and install the new door in a day (about 6 hours). Installation is pretty straightforward: the most difficult part is lifting and setting the door into place. The door looks great and locks well. It has been installed now for 6 months and I have no complaints.
January 5, 2016
Rated 3.0 out of 5.0 by M1959 Flexible door
The center of the door where the two door panels meet is too flexible. When it is cool the doors close well. When it is warm they bang together when you close them. The lock on the optional screen is cheap and broke within hours.
April 27, 2016
Rated 2.0 out of 5.0 by heather Thought it was a great door...
We had to order this online because we bought the one with wood inside and white outside. I was so excited to get our old original sliding door out because it's broken and really hard to open and shut. We inspected the door when we picked it up from home depot everything was good. Our contractor came and installed it everything was going good until he went to adjust the rollers on the bottom of the slider and realized when he took it off that the whole back piece of the slider was warped. I contacted masterpiece and the were really nice and put me in contact with their field guy he said he would send me a replacement slider out and then come and install it. well it's been almost a month now and I just heard back from him yesterday and they haven't even sent the replacement out yet so hopefully maybe I'll receive it in the next 2 weeks.
April 8, 2016
Rated 1.0 out of 5.0 by Jerry6812 Disappointed
I ordered a Master Piece patio door on-line from Home Depot, and had it delivered to local store. It came packed very well in plastic wrapping, cardboard, and 2x4s.
1) I noticed two small dings and a staple stuck in the door. I didn’t notice until I had the door completely unpackaged and about to install.
2) There’s a sticky haze on the inside and outside of just the top half of the glass. I didn’t notice until after the door was installed and the sun was shining through. I assumed it would come right off easily. It did not.
3) The local Home Depot would do nothing, and said call Master Piece or the Home Depot 800 number for on-line orders.
4) Master Piece would do nothing. They said clean it, and too late you’ve installed it. Oh but you could have returned it if you hadn’t installed it already. We are very sorry and apologize for your inconvenience.
I installed myself with the help of a friend. There are no issues with the install—the door is working fine otherwise.
Now I’ve took off from work, made arrangements for help (needed for a 250 pound door), unwrapped, and about to install---and now sto? Home Depot and Master Piece will tell you sorry you shouldn’t have installed. But what they won’t directly say is, “We are not at all concerns about your loss of time or money should you decide to return the door, and we know it won’t be easy for you to do.” Returning this is not so simple for this type of item. It’s not like returning a tool.
The dings were covered by cardboard even after unpacking most of the materials. I didn’t notice the haze, and would have assumed it would come off easily—it did not. See pics for yourself.
Given this information decide for yourself whether to order a Master Piece door from Home Depot.
My recommendation would be this. Don’t order a Master Piece door. Their customer service was not the least bit concerned. Don’t order large items from Home Depot on-line. This is not new condition. Not for a $550 item. Neither Master Piece nor Home Depot would do a thing after contacting them.
December 1, 2014
Rated 5.0 out of 5.0 by Ziggy Fabulous doors
These doors are solid, quiet, insulating and very nice looking at a great value.
June 15, 2014
Rated 5.0 out of 5.0 by SafetyGuy Great Door
I bought this door to replace an Anderson wood slider that couldn't handle the north-facing exposure (rotted.)
My installer refused to read directions but had good gut instincts to get the job done right.
The door feels "massive" - like a "bank vault". I am happy I bought it.
December 11, 2012
Rated 5.0 out of 5.0 by Musicman Nice door
Easy install, durable construction. Added security lock. Nice finish and tight seal when shut.
December 15, 2015