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Model # XV-21

Internet # 203619031

Pet and Allergy Automatic Vacuum

This item has been discontinued.
The Home Depot no longer carries this specific product.

$416.13 /each



Model # XV-21

Internet # 203619031

NEATO XV-21 Pet and Allergy Pet lovers rejoice. The NEATO XV-21 Automatic Vacuum Cleaner is specially designed for pet owners and allergy sufferers. With the most powerful suction of any robot vacuum, the XV-21 picks up dirt, debris and even the toughest pet hair. The NEATO XV-21′s special filter retains more than three times the amount of fine dust particles as standard filters, which is perfect for removing allergens from the home. A new combination bristle and blade brush improves the pick-up of pet hair, dander and fibers. It scans, maps and plans. Most other robot vacuums move around a room at random. They bump into walls, bump into furniture. They go in circles, cleaning some spots several times and others not at all. But NEATO knows exactly where it’s going at all times. Its remarkable laser eye uses infrared light to scan the surroundings five times every second. The result is a highly accurate 360° map of the room and any obstacles. Then the robot efficiently cleans in a pattern of straight, overlapping lines. Don’t you dare call it a sweeper. A lot of robot “vacuums” are really just sweepers. Their low vacuum power is merely an add-on, but not the NEATO. It’s the most powerful robot vacuum available today. At the core of every NEATO is a centrifugal compression-impeller that uses jet engine airflow principles to create high-powered suction. You can count on it to pick up everything a traditional vacuum would dirt, pet hair, dust, cereal and more.

  • Power: Powerful suction equals a cleaner floor. You can count on the XV-21 to pick up everything a traditional vacuum would dirt, pet hair, dust, even cereal
  • Obstacle avoidance: As it moves around a room, the robot’s sensor enables it to avoid obstacles like furniture, walls, stairs and pets
  • Bagless: There are no bags to buy or replace, when the dirt bin is full, simply empty it into the trash
  • Automatic: You can always come home to a clean floor because you can schedule your NEATO to clean while you’re out working or playing
  • All floor types: Unlike some vacuums, NEATO is designed to work on all types of surfaces so it can go from the carpet in your living room right onto the tile or hardwood in your kitchen
  • It cleans where you don’t: There are places in your home that don’t get vacuumed very often (or at all), because they’re so hard to reach but NEATO is only 4 in. high, so it can scurry under beds, couches and other places regular vacuums can’t go
  • Easy scheduling: Set a schedule and the NEATO will automatically clean at the time you set daily, every other day, or 3 times a week
  • Recharges itself: NEATO automatically recharges its batteries when it’s low on power, the robot simply returns to its base and recharges then returns to clean, right where it left off
  • Intelligent: The XV-21 cleans in a methodical back-and-forth pattern which is the quickest and most efficient way to ensure that every spot on your floor gets cleaned
  • Pets and allergies: Breathe easy, the NEATO XV-21 is specifically designed for pet owners and allergy suffers and includes a special pleated filter which removes particles from the air stream down to 3 microns in size, including mold, spores, cat and dog dander, dust mites, pollen, textile and carpet fibers
  • Home Depot Protection Plan:

    Home Depot Protection Plan

Info & Guides

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Product Depth (in.) 
Product Height (in.) 
Product Width (in.) 
Amperage (amps) 
Automatic Shut-off 
Bag Change/Receptacle Full Indicator 
Batteries Included 
Battery Life (hours) 
1 h 
Battery Type Required 
Nickel Metal Hydride (NiMH) 
Carpet Height Adjustments 
Color Family 
Elevation Sensor 
Filter Type 
Low Battery Indicator 
Number of Batteries Required 
Product Weight (lb.) 
13 lb 
Remote Control 
Warranty / Certifications
Certifications and Listings 
ETL Listed 
Manufacturer Warranty 
Limited Warranty for North America Neato Robotics, Inc. warrants to the original purchaser that your Neato Robotics hardware product shall be free from defects in material and workmanship for 365 days from the date of purchase from Neato Robotics or its authorized reseller. 


Rated 3.6 out of 5 by 8 reviewers.
Rated 1.0 out of 5.0 by Not ready for primetime I purchased this robot vacuum and within a week I got a "stuck wheel error" that apparently is prevalent in the recent batch of Neatos being shipped (see Neato Robot Forums for more it to locate website). So I contacted Neato on 11/24 and they said they would be shipping me one out the next day. Contacted them today (the day it was SUPPOSED TO HAVE ARRIVED) and they said it hadn't' shipped yet and could not give me a date that it would ship. Given their product didn't even last a week and they're having issues sending replacement products (while eating into your 1 year warranty as well), I cannot recommend people purchasing this unit until they have all the kinks worked out. There are numerous issues with this unit (RPS errors, stuck wheel errors, battery run time errors, etc) and the CS is lacking at best. November 28, 2012
Rated 4.0 out of 5.0 by Great little helper So far the vacuum has worked well in conjunction with my floor sweeper. It has a problem with trying to go under a chair it wont fit under but other then that it really keeps my floors clean. Gets pet hair, sand from their paws as well as dog dander. I run it 7 days a week and so far its worked very well. Had to purchase additional virtual walls to keep it where I want it and out from under some furniture. I love it and would recommend it for people with dogs and hardwood floors. So far the cons that I read about have not happened with mine. Ill keep my fingers crossed!!! May 15, 2013
Rated 5.0 out of 5.0 by Works well but read the manual 1st There are some little tricks you need to know to get it to perform its best, and most of these are in the manual and on Neato's website. If you call the Neato support line during business hours, you will get US based customer service who will immediately understand your questions and problems. I did have a problem with my first unit and returned it and got another February 16, 2013
Rated 4.0 out of 5.0 by it has done a better job than our other vacumn, gets into places a normal vacumn can't It could use a little larger dust container, but it does a great job cleaning the floors, do have to help it get back to its charging station once in a while. But it has made a cleaner enviorment with its ability to clean under the beds and dressers.Should have a spare filter July 9, 2013
Rated 5.0 out of 5.0 by Wife loves it I bought it as a time saver for my wife. Don't know about saving time for her as she loves to follow it around and watch it do its thing. First time she used it, she vacuumed the floor with her upright vacuum and then let the Neato (which she has named Hugo) vacuum the same area again. Amazed at the additional amount of hair and dirt that it picked up in the same area. We live in the Arizona desert with a lot of dust. We have noticed that running "Hugo" about every other day definitely cuts down on the amount of dust accumulating on the furniture and further reduces housekeeping chores. We get about an hour of use between battery charges. I raised the living room furniture about 1/2 an inch by cutting some scrap plywood to fit under the legs of our sofa and chairs. Hugo goes underneath without problem. He loves to suck up the lightweight window shears, so make sure they are elevated above his reach when operating. Other heavier curtains do not seem to be a problem. February 7, 2015
Rated 1.0 out of 5.0 About 20% of Reviewers are Complaining of Complete Failure.. famous 'stuck wheel' error 'stuck wheel' means the motor is blown.. it's too cheaply made. I think this machine kills the Roomba in navigation when it works, but mine lasted only 5 days, and I've been reading up on tons of places where customers have experienced the same error/ failure.. it's a shame.. hope they get it fixed, so that we can buy, and use it properly April 16, 2013
Rated 5.0 out of 5.0 by One of the absolute best purchases I ever made... I was truly skeptical at first... I waited and waited for this technology to improve before I made the leap. I researched all of the major competitors (the Rumba, etc...), however, I kept coming back to Neato. The feature that impressed me the most about this product is that it actually has a scanner. The Neato will actually scan your room and make a blue print of your house... The more you use it the smarter it gets because it maps out your entire floor plan. I have a very large house (5000 sq ft.), with wall to wall hardwood floors throughout, area rugs, a carpeted bedroom and tile in the laundry and bathrooms... I was worried about Neato's ability to navigate to all of the rooms in the house, as well as it transitioning between the various floor types. Neato suprassed my expectations on every level! Not only did it map out my house and navigate flawlessly, but it removed an extraordinarily large amount of dirt and debris from my floors... I was really surprised about the amount of dirt that it collects. We do have a dog and he sheds a lot... However, I really didn't expect it to suck up this much dirt. Seriously, the Neato removes almost as much dirt as our Dyson's... After Neato finishes a portion of the floor, he returns back to his charging station to recharge (all on his own!)... This gives you time to empty out the dust bin... I do think the dust bin is a little small, apparently they addressed this issue on the higher end models, but it is still plenty big enough to get the job done in our house. He even gets all of the hard to reach places in your house, like under the bed, under your dresser and all of the other various nooks and crannies found throughout your house... Really, I don't have any cons about Neato, I am truly impressed in this little robot... He works fabulously... The only downfall I can think of is he does not do stairs... Also, it takes him about 4 hours to vacuum our hole house. I run him 7 days a week... So far, I am still very surprised that he continues to collect dust and debris in his dirt bin... Give it a try... I am very happy I did! December 17, 2014
Rated 4.0 out of 5.0 by Almost like having a maid!! Received this little gem for Christmas. Works like a charm & have had no problems with it. My chairs are wide enough for it to maneuver under the tables. I like that it goes back to its charging base to recharge and then picks up were it left off. Love this little vac!!! January 19, 2014
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