Rated 3.7 out of 5 by 3
Rated 4.0 out of 5.0 by Jacob Best looking and easiest assembly available
Aside from the ground prep work to get everything level, this was the easiest project. Nice large pieces are easy to move and position. Finished unit is also cleaner looking then others out there and highly recommend.
Suggestions: First, I would look closely at the overall height of the unit. That was a little short for my tastes so i purchased the matching additional ring unit. Note Home Depot for the ring unit is wrong on the header, but correct in the specs section. Second, i had mine delivered to the store but unfortunatly a top cap was damaged. Check before you leave the store because they will not send a stand alone piece to replace. Have them reorder if so.
July 26, 2016
Rated 4.0 out of 5.0 by Pete Shipping/return policy a headache, but nice pit!
Great fire pit for the price!
As advertised, is easy to assemble as long as area is leveled before putting it together.
As reported by other purchasers, mine came with a broken ledge piece. But, it also came with another ledge piece in a lighter shade of gray (I purchased the dark gray kit).
I spoke with a customer service rep at my local Home Depot, who took down my info and said someone would be contacting me shortly about replacing the pieces. After 8 days, I called my store for an update at which point they told me to call the 1-800 number.
Long story short, I ended up having to purchase another entire kit (per the manufacturer's return policy, not Home Depot's) to be delivered to my local store. Then, I will replace the the two faulty ledge stones with ones from the new pallet, and return the new pallet for a refund. The refund takes 3-5 business days to post back to your account.
My advice is to prepare financially for the initial cost to be doubled, but then you will get half your money back within approximately two weeks.
All that said, I have no regrets and would purchase again!
July 12, 2016
Rated 3.0 out of 5.0 by Wwbc Can't wait to try it out
Arrived with 3 broken pieces. The company will only replace 2 or else we could have the whole pit returned. We decided to replace 2 and repair the 3rd ourselves. That was a week ago and are still waiting. The pit is beautiful and once we have it all together I will change the rating.
June 2, 2016