Rated 2.9 out of 5 by 10
Rated 1.0 out of 5.0 by DK1 Customer Support Department will not answer phone calls or return emails
Do not buy any products from this company. Their customer service department will not answer calls, return voicemails, or respond to any emails. I've left numerous voicemails with their support department over the last month and nobody will return my calls. The built in pump stopped working after a very short time and I was just looking to replace the pump or get it fixed. If you're going to pay this much for a dehumidifier make sure you buy it from a company that will answer phone calls if you have any issues with the product.
August 31, 2016
Rated 5.0 out of 5.0 by LettersAndNumbers Step on up!
This is not your average dehumidifier! No sir, step on up to the professional model! After years of having a damp basement I can say this is the work horse of them all. In a matter of days we went from 77-80 percent humidity in our basement to now 47. This thing keeps on chugging, has a built-in pump which we have a line run to a condensate pump which brings the water up and over a wall to our sump pump. Could not be more pleased with a product unless if started to spit money at me. Buy it, buy it now, and thank yourself and me later.
August 23, 2016
Rated 1.0 out of 5.0 by bikemeister Buyer Beware
purchased 2 years ago. Started icing up this year
called on warranty - 3 year. Told to take into a local shop. Might be low on Freon. No shop will touch it in my area. Asked for additional instructions - like what shops in my area are authorized to service Pridiom. No response. Unit now fails to remove any moisture and never goes below 50 RH even when set at 35. BUYER BEWARE - NO SERVICE GIVES YOU AN EXPENSIVE PAPER WEIGHT!
August 12, 2016
Rated 1.0 out of 5.0 by Unhappy So sad!
This product ran well for about a year but then starting icing up. Called the manufacturer. Can't find a way to get customer service to call me back. Always get a sloppy recording to leave a message and model number. No calls back. At this point I'm very worried that I'm screwed. Paid a lot for the machine.
September 17, 2016
Rated 1.0 out of 5.0 by Disappointed No stars
First it took forever to get here. We got out bill statement first. Then it came without a hose. When we tried to order the hose they don't make replacement parts. Returned it and got a credit. Not our money back.
August 25, 2016
Rated 1.0 out of 5.0 by CaptainButtercup Make sure you get the 3 year waranty
Worked great for about 15 months then started leaking... We bought another one and the same thing happen to that one... The one after that, the compressor started leaking oil... We are now going on our 5th one and this last one only lasted about 5 months... We bought this dehumidifier cause of the good reviews and because we were tired of replacing the cheap 300 dollar ones every year or so... Bottom line is that its no better than the cheap dehumidifiers out there... It has nice bells and whistles but its basically junk... You ask why did we keep buying the same one over and over... We didn't, we bought one for 1299.00 and it broke after the one year warranty was up, hope you can figure out the rest... Only reason I am writing this review, is to save other consumers the headaches that come with this very expensive piece of junk...
August 8, 2016
Rated 5.0 out of 5.0 by Cookie excellent
I really like this dehumidifier, have large bsmt around 2300sqft, I set it at 50 percent humidity, most articles say bsmt should be between 30-50. After using for a couple of days humidity reads 49' I notice the smell is gone and it has a tube to drain the water
August 2, 2016
Rated 5.0 out of 5.0 by BD Gets the job done
Have had about 3 weeks. Put in basement the was damp and musty. Heat and humidity have been high these last couple of weeks. The unit was easy to set up and has changed the environment in the basement to a pleasant one. I chose this model because I did not want to get a cheap one that would not do the job. With the pump and drain I do not have to monitor.
June 21, 2016