Rated 4.0 out of 5 by 80
Rated 5.0 out of 5.0 by Xeno Great upgrade from a side by side fridge
I'll break down some of the main features of the fridge, as well as some of the concerns you may have been reading about, as I did when I was looking for a fridge. First off, if you have read a lot of refrigerator reviews, you know that they all get the same kind of negatives: Too loud, not enough ice, ice maker breaks, compressor went out, etc. So, it seems a lot of purchasing a refrigerator is getting a unit that fits your family, and getting a bit lucky to avoid a lemon, much like a car purchase.
Anyway, here are my observations:
Design: Very modern and sleek. I love the LED lighting. I feel the amount of space in both the fridge and freezer are excellent. Great layout overall. Freezer seems small, but it fit everything from the side by side with room to spare. We were going from a 25 cu feet to this 28 cu feet model, so you know.
The only problem here was with the freezer handle. The handle came with the screw installed, and the factory has screwed it in crooked. It was stuck and could not be turned, so we had to order a new handle. An minor problem, but we can still use the freezer door.
Noise: The fridge makes the same amount of noise as our old Whirlpool did, and the Whirlpool was pretty quiet. On arrival, the fridge did seem to make a buzzing noise. I noticed that when I put my hand on the fridge that the noise went away. My wife suggested we check if it was level, and it was not. We asked the installer if the unit could be leveled, and he said no, it would need shims. Wrong! When he left we leveled it ourselves, took 2 minutes, and the noise went away and it has been quiet every since (it has leveling feet that turn to raise or lower the fridge). We have wood floors, so we would notice a loud buzz, but it isn't present.
Ice maker noise: You can hear the ice drop into the ice bucket, pretty much like our old Whirlpool. Makes the same amount of sound as the old one, really, so no surprises there.
Ice maker and water: The ice maker makes smaller ice cubes than our Whirlpool, and overall has less space for the amount of ice that can be stored. The ice is cold, really cold, so it doesn't really matter that much to us. We don't use a ton of ice, however, and I think most French door refrigerators don't have a lot of room for ice makers, so that is something to consider. Keep your glass close to the dispenser spout or the ice can jump out to the side of the glass.
The water dispenser spout dripped a bit until we got the air out of the line. We ran a few gallons through the unit as suggested, and the dripping stopped. Water tastes good. Again, be sure to not pull your glass immediately away from the dispenser upon releasing the lever, as there is a slight delay in the water turning off completely.
This refrigerator works differently than the Whirlpool ones we have owned, and took some minor adjustments, but nothing that a day or two didn't take care of. We really like the new fridge and are excited about using it. Still,, get the extended warranty, as the peace of mind it provides is worth the money, in my opinion. Good luck in finding your fridge!
July 14, 2014
Rated 5.0 out of 5.0 by Fred Love it
I like French Door style. When my Maytag H2O 25c/f died after only 7 yrs we got this Samsung. I am really enjoying the extra 3 c/f. No more inserting an item only to have other things get pushed further to the back. I can actually reach around items to retrieve what I need. And no more opening both doors just to get inside. I have a small kitchen and had to accommodate by trimming the cabinets 3/4" higher and make a window sill flush with the wall but well worth it. Don't be fooled by models with in door ice makers. They don't keep up. (we actually bought one at Sears and told them to get it outta here before the week was out) This fridge is big enough to have the ice maker inside with no hassles. We live in Fla. and believe me, we go through ice. It hasn't failed to deliver ice on demand even with those big Tervis cups.
March 11, 2015
Rated 2.0 out of 5.0 by jd91 Freezer Drawers don't open far enough
Recently purchased this after moving to new home. Previously owned an LG french door refrigerator. The Samsung is much, much better at making ice and making ice cubes that are reasonable in size. That is a big improvement with this over the LG. Although that's about where the benefits end.
My biggest complaint about this fridge are around the doors. The french doors on the fridge have stops on them that limit how far "wide" they open. The stops seem to be too restrictive, so the doors don't open much past the 90 degree point. Seems odd. But even worse, the freezer drawer does not open very far and the drawer inside the freezer opens even less -- so it is very hard to get anything out of the freezer drawer within the freezer. My old LG, the internal drawer opened all the way to the front of the freezer drawer. This one does not and it makes it very difficult to get anything out of it.
If I could I'd return this and buy another model.
October 11, 2014
Rated 5.0 out of 5.0 by jgreen12 28.07 CU. FT. FRENCH DOOR REFRIGERATOR IN BLACK
Very large refrigerator, plenty of shelves, easy to operate. Love the double doors on top. Freezes ice cream solid without freezing everything in the refrig. Love the black, doesn't show fingerprints like stainless.
March 12, 2015
Rated 2.0 out of 5.0 by Judy93311 Freezer Drawer and Water Dispenser Need Re-engineering
Bought our Samsung French Door refrigerator May, 2014 at Home Depot. External water dispenser dripped constantly from the beginning. Had installers return same day, made adjustments - no improvement; drip tray must be dried out several times a day even if the dispenser is not used. Requested a service call; repairman said that was the best they could do. Worse, as another reviewer mentioned, the freezer drawer does not open enough to be able to place frozen dinners in the inner drawer tray. Requested a service call. Repairman was familiar with the problem; his solution was to grab the drawer handle and give the drawer a very hard yank - much harder than we would ever have tried to do. The drawer made a very loud crash, but did indeed fully open. We measured the drawer beforehand, and it opened only 12-1/2" (edge of refrigerator to edge of open drawer). After yanking it open, it measured 18-1/2". However, we have to do this same process every few days as the drawer seems to "stick" back in the partially opened position. Very poor engineering by Samsung.
November 17, 2014
Rated 5.0 out of 5.0 by Phiddish Very Pleased
I am pleased with the looks and performance of this appliance. It is perfect for my kitchen and is roomy enough to hold all the items I need.
July 14, 2015
Rated 5.0 out of 5.0 by Warmonger We like it
We've had it nearly a month now and we really like it.
The positives - Spacious, nice layout, flip up shelving, LED lighting, can close either door first, bottom freezer opens easily, pretty quiet compared to our 1997 side by side, digital controls, water and ice in door.
Gripes - Ice doesn't come out as quickly as it should. To get 1/4 of a 16 ounce cup of ice, takes about 10 seconds. Our old one did this in about 3. The unit was insanely quiet the first 2 days, then progressively got a little louder over the week, probably as it settled in. It's still quieter than what we had, so not a huge ordeal. The top drawer of the freezer door won't open all the way to the front, it has a roller stop on the rail, so this is by design. Again, not a huge ordeal, but I wish it opened all the way like the bottom part of the freezer drawer does. The tray below the ice and water did not come with a try or something to keep the area from getting scratched or full of water. I went and got something for it, but for a ~$2,500 fridge, I expect better.
February 4, 2015
Rated 5.0 out of 5.0 by KekeB Love our new fridge!
Roomy shelves, and love the bottom freezer drawer.... The only issue I have found is the lack of door storage for condiments due to the placement of the ice maker but this model makes the most use of the space compared to others I shopped
April 29, 2014