Rated 3.2 out of 5 by 40
Rated 2.0 out of 5.0 by JamieJ Too Loud
We just purchased or pellet stove model # 5660, beautiful stove but very loud, called customer service and was told that the fan for this model is loud, the higher the setting the louder it gets, that there is nothing they can do for me, can you help me?
November 9, 2015
Rated 5.0 out of 5.0 by Tom Bacon Works perfect the first day
Saturday was the first time we fired up this stove and it worked perfect. I was surprised that the automatic thermostat was able to control the speed of the pellet drop as well as the fan speed. I am impressed........
November 1, 2015
Rated 4.0 out of 5.0 by JimA Good Quality Stove
We're on our fourth year with this stove. The construction quality and performance are very good. Hopper capacity is really only 40 lbs.
September 26, 2015
Rated 1.0 out of 5.0 by SadColoradoHomeOwner Junk Stove Don't Waste Your Money
Stove looks good... and then it doesn't work. I purchased this stove last year thinking it was a good deal. I looked at the reviews online and thought that will work for what I need. I installed it with the out side air kit, and it still has had nothing but issues. The burn pot fills up with un burned material in less than a day. You have to dump the burn pot each time you want to light it, by hand. That is wait for it to cool, open it up and dump the pot, then clean under the pot and put it all back together. If I run it over night it will fill up the pot. The glass is always black and needs cleaning. I wish I would have spent the extra money and got a better stove. Oh and now a year later I need a new blower fan at 360 something dollars. that is 1/4 the price of the stove. Not a good buy not a good stove keep looking.
November 10, 2015
Rated 5.0 out of 5.0 by guyfly52050 I recommend this stove-great price value
After reading the reviews I was sure this stove was for us. I shopped around quite a bit before making my decision. This stove puts out much more heat than our old stove. We live at 8300 ft. in Colorado and needed a stove that would work well and put out heat. Although I installed it in August we had unusually cold and damp weather. The temp got down to the low 40's so we turned on the stove in the morning and were very pleased. However, the exhaust pipe on the back of the stove is in-set. Therefore you will need a 4" extension to attach to your tee. Also, it is cast iron so you'll have to seal it well with high temp silicone-no metal screws. Also, the fans are noisy. But, we would rather have the heat. You can override the fan settings. Great price-can't beat it!
August 26, 2013
Rated 2.0 out of 5.0 by RJSEvergreen Reconsider another stove
I live in the mountains of Colorado. I bought a new 5660 pellet stove in July, and installed it in August.
First of all: The "thermostat" is not really a thermostat. I only regulates the heat output when the room temperature falls below the temperature that you set. In my case, when I first started using it, the temperature reached 88 degrees when I had to shut it off. The first Customer Service representative told me that my pellets were too small and that I should pick out the small ones as I am pouring in the pellets!!!! It took me speaking with three different people, finally a manager, who explained that it is not really a thermostat.
Here is the worst problem: I have used the pellet stove probably 20 times over the past 2 months, and have broken/jammed the auger four times. US Stove did send me a replacement auger after the first one broke (not just the pin but the bottom of the auger). I was totally mislead on how to remove the auger, and it took 2 calls to get the correct directions. Now, we are at 5 degrees below zero, and the auger has jammed again, and broken the pin again! Home Depot said it will replace it even though I am just outside of my 90 day warranty, but I have to bring it in (30 minutes to get to the store), get a credit on my credit card, and then they can order a replacement. I don't think I am outside of my warranty period since this problem has been happening since I first started using it. Home Depot won't order one for me so that I can pick up the new one when I drop off the old one. I will be in freezing for days until Home Depot get the replacement in.
US Stove and/or Home Depot should stand up and do the right thing. Send the replacement stove to the store, and let me know when it comes in. I will then exchange my bad one for one that hopefully works better.
November 12, 2014
Rated 5.0 out of 5.0 by Bob1010 US stove
Well, I really looked around for pellet stoves. Every store here in So Cal want more then 3K for a unit that would heat my 1500 square foot A frame house. Its an open ceiling clear to the roof in the living room, and I was quite unsure whether any pellet stove would suit my needs of wanting to get out of another tremendous winter propane expense.
It came the day that they said it would, and I installed it a month ago in preparation for the cold. Sure enough last week we had a cold front come through that put the outside temp at 43 degrees, and that was the test.
Although it took the stove a while to get heated up, It kept the inside temp on this old house at 70 degrees on the lowest setting. Needless to say IM IMPRESSED!. I only burned a half a bag of pellets in those 10 hours, and because Im a little new at this, I cleaned it out the next day. There was only a sprinkling of ash in the ash pan (maybe a half a teaspoon), and it was easy peasy to vacuum out everything else. Took about 3 minuets.
Im still a new pellet stove owner, and things could still go wrong. But for me this stove was almost half price from what others wanted, and for now I couldn't be happier with the way that it works.
October 12, 2013
Rated 2.0 out of 5.0 by Brad Choose another Brand
The auger and bushings seized up just one week after the stove was installed. U.S. Stove's website doesn't stock the parts to repair the auger. I had to search someplace else to buy them myself. There are no repairmen near here so I had to fix it myself, as well.
The hopper is not as big as advertised. It only holds about 40 pounds of pellets. It barely runs through the night without running out. On the lowest heat setting I can only run it about 10 hours before it needs to be refilled. On a higher setting I will have to fill it during the middle of the night.
The front door doesn't seal well and there is no adjustment to fix it. This causes a little air to leak by the side windows. It also causes them to stain very quickly and it is almost impossible to clean off.
I'm not happy with this stove. It's putting out heat now, so, it's better than the old broken one that I had. It's better than nothing but next time, I will choose a different brand.
November 4, 2014