Rated 4.2 out of 5Â by 19
Rated 5 out of 5Â by AJ1234 The relief was immediate
Honest review with both pros and cons:
We're a family of four living in a suburban neighborhood with municipal water. We've lived here for a year and have grown increasingly annoyed with the hardness and chlorine in the water. Water out of the sink has always smelled and tasted like treated pool water. With a filter on the fridge, we thought we were doing ok. We noticed that our clothes were getting worn out quickly from water hardness beating clothes up in the washer and also noticed residue/crust accumulating in the dishwasher. I did some online research and found the Waterboss 950 for city/municipal water. After reading that some water softener systems can cost $2000 to $8000, I was hoping that the reviews from other customers on this unit were accurate because the price just can't be beat - here's the lowdown:
PROS: 1) No matter how hard your water is, this softener will make a whole lot of things a lot better - washing your hands, taking a shower, using less soap, clean drinking water, making good coffee, running a clean dishwasher without crust and grime buildup, soft water to preserve your clothes longer, the softener will just make your life better.
2) No more nasty chlorine smell or taste AT ALL.
3) The softener is small and compact - it fit in our crawl-space very easily.
4) The unit comes with its own hardness and PH test kits.
5) Easy-to-follow instructions (including a video) for installation.
6) Customer service is accessible and friendly - I called the manufacturer before making the purchase to ask about the difference between the 950 and the 225 and was able to get a representative very quickly. (BTW - the only difference is the number - some retailers label it as 950, some as 225).
7) Softener took about two and a half days to ship once I ordered it.
Cons - 1) The only con I have is that the fittings in the back of the unit seem cheap compared to the rest of the unit. Everything about this device is pretty awesome except for these connection fittings - I wouldn't have minded paying some extra money for some brass compression fittings as opposed to the cheap PVC or plastic that they come with. In my "worry" not to overtighten the fittings, I didn't tighten them enough and water blew out of them at first. Tightened it a little more and it was fine, but it doesn't seem like there would be this problem if the fittings were brass compression.
Bottom line - despite the fittings, this softener is awesome!
FYI - for one of the individuals complaining that the water turned black after installing, mine did too - for about a minute or two. You're supposed to run about 72 gallons worth of water the first time you have the softener actually engaged - just read the manual and you will be fine. Also, I went ahead and created my own "bypass" outside of the softener, Yes, the softener has its own bypass internally, but if you ever have to remove or replace the unit, you will still be able to have running water if you create your own bypass. This thing is awesome and is an ABSOLUTE MUST-HAVE for any individual or family with municipal/city water.
July 19, 2014
Rated 5 out of 5Â by tomdog22 waterboss 950
pretty easy to install, and works great. much more efficient than my last softener. i hope i get 15 years out of it!
August 26, 2014
Rated 2 out of 5Â by Disappointed Know what you're getting into
I bought this unit because I needed outdoor installation, and the GE model I was considering couldn't be placed outdoors. I should have done more homework - the Morton water softener available at other big box stores can be installed outdoors.
The unit was defective from the day it arrived. The installer had to call Water Boss for about forty-five minutes of troubleshooting. The unit ran ok for four months. My only complaint was high salt usage. Then, yesterday, I got home from work to find water gushing from the drain hose. It turns out the piston was stuck. I called Water Boss and was guided through some troubleshooting steps that I had already done after having watched the installer four months earlier. I was then told to take out a part, but I couldn't because it was stuck. Not wanting to break anything, I told the customer service person that I couldn't get it out. She told me she would send a new part, whereupon I reminded her that I was unable to get the old part out. "You're going to have to find a way," she told me. I asked her to have someone come to the house to fix the softener, and she said, "We don't do that." I tore the unit apart, unfroze the stuck piston, and got it working again. For how long, who knows.
So, know what you're getting. When the unit works, it works well. The warranty is next to useless - you have to do your own maintenance and ship the parts to Ohio and pay for them to ship the parts back to you. Finally, be prepared to spend a lot of time and effort performing your own appliance repair.
They advertise that the unit is made in the USA and have the ANSI sticker on the unit. Ha.
I should have bought the Morton.
June 6, 2014
Rated 1 out of 5Â by Customer Terrible
The warranty is not helpful as there are no locations in Colorado. I have been dealing with people via phone trying to fix the water softener.
September 23, 2014
Rated 5 out of 5Â by monkey1220 My Waterboss works great. It doesn't use much salt and is very small compared to other softeners. The install was fairly simple after reworking my water lines. The only problem I had was their 1" to 3/4" compression fittings leaked. I ended up putting on copper 1" female adapters. If you do this route remember to use a union! Programming was simple. Now that it is set, I just have to add salt once a month. Overall this was pretty easy for anyone who does a lot of DIY projects.
October 11, 2009