A: A permit is typically not required for our products as they are considered non-permanent structures. However, each municipality may have different requirements. The only product information that we would have available would be the information available on our product page and the manual.
by|May 14, 2023
Q:I brought 20x10 pergola. Builder put the lower end towards the house and highest end like towards my yard.. is this right. Enclosed a picture. I can?t open my back door.
by|May 11, 2023
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A: The gazebo may be positioned whichever way that you prefer. I would recommend reaching back out to your contractor to see if they are able to move it for you.
by|May 14, 2023
Q:Any recommendations on a clear coat for this product
by|May 7, 2023
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A: As a company we are unable to recommend any certain brand over another. Any clear/transparent waterproofing deck sealant will work just fine. You may check with your local home improvement store to see if there is one that they know works better in your environment.
by|May 8, 2023
Q:What would be the packaging dimensions and weights for the Arcadia 20 ft. x 9 ft. 6 in.?
by|May 3, 2023
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A: It comes in 5 boxes
1 CTN 115.57 IN/293.55 CM 22.28 IN/56.59 CM 7.99 IN/20.29 CM 198.42 LB/90.00 KG
2 CTN 111.57 IN/283.39 CM 22.28 IN/56.59 CM 7.99 IN/20.29 CM 202.83 LB/92.00 KG
3 CTN 111.30 IN/282.70 CM 22.28 IN/56.59 CM 4.37 IN/11.10 CM 99.21 LB/45.00 KG
4 CTN 114.09 IN/289.79 CM 22.28 IN/56.59 CM 4.37 IN/11.10 CM 108.03 LB/49.00 KG
5 CTN 115.94 IN/294.49 CM 36.34 IN/92.30 CM 2.09 IN/5.31 CM 194.01 LB/88.00 KG
by|May 4, 2023
Q:Can we hang hammocks from this?
by|Apr 26, 2023
1 Answer
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A: Hi there-
We would not encourage hanging a hammock from this unit as we have never tested that for safety before. I do apologize.
by|Apr 27, 2023
Q:Does it need a permit to install in Fresno, CA 93727, even if not attached to the house?
by|Apr 18, 2023
1 Answer
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A: Permits are typically not required with our products as they are considered free standing non-permanent structures. However, each municipality may have their own rules and regulations. The only information we would have is what is available on our product page and manual.
by|Apr 19, 2023
Q:When will the 12'x10' size be back in stock
by|Apr 18, 2023
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A: Hi Allison-
We are expecting it early May.
by|Apr 18, 2023
Q:Can you confirm the roof color? The listing states it is brown but I see one of the questions answered says it is black. Is it black or brown?
by|Apr 12, 2023
1 Answer
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A: The roof on the Arcadia Gazebo will be black.
by|Apr 14, 2023
Q:Is there much upkeep with the wood? Does it need to be treated every so often?
by|Apr 11, 2023
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A: The wood will come out of box with a water-based stain for color purposes only. We do highly recommend applying a clear waterproofing sealant as soon as possible before or after assembly and about once a year after that depending on your environment.
by|Apr 20, 2023
Q:What is the color of the roof? The specs state ?brown family?. However, in the brochure picture, it appears green.
by|Apr 10, 2023
1 Answer
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A: The roofing on the Arcadia Gazebo will be black steel sheeting.