Q:I need an additional handrail. Part 13059 and Part 13066. Can you order those for me?
by|May 3, 2021
1 Answer
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A: Hello,
Please contact our customer care team fir further assistance with this.
Your EZ-ACCESS Team
by|Mar 21, 2022
Q:Do you have to attached the structure to the wall or ground for stability?
by|Apr 26, 2021
2 Answers
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A: I DID NOT, YOU SHOULD THOUGH IF POSSIBLE.
by|Jun 25, 2021
A: If setting on a reasonably level, solid surface, then you do not need to attach it to a structure. While lightweight for something so large, it still take a fair amount of effort to move it. Mine is very stable.
by|Oct 5, 2022
Q:Can I order the handrails only for model #FOR 2334?
by|Apr 26, 2021
1 Answer
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A: Hello,
Thank you for your interest in our FORTRESS Stair system, please contact our customer care team for further assistance.
Your EZ-ACCESS Team
by|Mar 21, 2022
Q:Can the Platform handrail come apart? (Letter H on guide). I want to have the steps come straight out the door rather than the platform sideways.
by|Mar 29, 2021
2 Answers
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A: yes
by|Apr 23, 2021
A: You get to pick what side the hand rail is mounted on or not install it at all. Very easy to assemble and adjust.
by|Apr 21, 2021
Q:Do they offer the three riser steps with entrance to both ends ?
by|Jan 12, 2021
1 Answer
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A: Hello,
Thank you for your interest in our FORTRESS stair system. For further assistance please contact our customer care team.
Thanks, Your EZ-ACCESS Team
by|Mar 22, 2022
Q:Can this product be put together by anyone or do I have to pay someone?
by|Nov 5, 2020
4 Answers
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A: I'm a legally handicapped septuagenarian and I was able to assemble these although it took me a while.
by|Apr 22, 2022
A: We assembled it ourselves
by|Apr 19, 2021
A: yes, its easy
by|Apr 23, 2021
A: This can be put together by anyone that can use any type of tools like a 9/16 wrench or a screw driver. No need to pay anyone. Best of luck.