Questions and Answers for GE 20.8 cu ft. French Door Refrigerator in Fingerprint Resistant Stainless Steel, ENERGY STAR

A:  Oh my! If your floors are level, and the doors of your unit are falling open, we do recommend that you schedule service by calling 1-800-432-2737 so we can assist you in the best way possible.

A:  On this model, you press and hold the water dispenser button until you have all the water you need. Our PFE28KYNFS model offers our "Hands Free AutoFill" feature which will let you walk away while the dispenser automatically fills any container you choose with filtered water

A:  This model only has Turbo Cool, and does not offer the Turbo Freeze feature. We apologize for any confusion. We've asked that the Home Depot product page be edited to reflect this information. If you have additional questions, please contact our HD.com customer service department at 800-430-3376 any day between 6 a.m. and 2 a.m. EST.

A:  This refrigerator will need the following space requirements (this includes clearances required): 70-7/8"H x 33-1/4"W x 37-3/7"D. This and additional measurements can be found on page 24 of the manual here: https://images.thdstatic.com/catalog/pdfImages/40/400bc009-21a6-4ee6-a668-2651b8437582.pdf.

A:  The new high efficiency compressor in your fridge may run faster and longer than your old refrigerator and you may hear a high-pitched hum or pulsating sound while it is operating. This is normal.

A:  This refrigerator features a Frost Guard defrost type, which means that the refrigerator will only defrost as needed. It accounts for door openings and usage to determine when it is necessary to defrost and how long the defrost cycle needs to run. To learn more, search for the article titled “Refrigerator - Frost Guard / Adaptive Defrost” on our GE Appliances website in the Support section.

A:  We can confirm the following heights: 69-7/8” to the top of the door, 69-3/4” to the top of the hinge, and 68-5/8” to the top of the case. For a full illustration and more dimensions, see the Specifications: https://images.thdstatic.com/catalog/pdfImages/ff/ffc265e3-a282-43a7-a311-5af8365e461a.pdf

A:  For help with the situation, we recommend you follow the troubleshooting suggestions in the support article on the GE Appliances website titled: "Refrigerator - Slow Water Flow or Dribble from Dispenser."

A:  We regret to hear that the freezer handle on your unit is loose and we're happy to assist you in getting it tightened! Please view the instructions for this on page 29 of the manual here: https://images.thdstatic.com/catalog/pdfImages/d4/d4ab2dd8-9d1c-4443-ab33-d9e85bdba0a1.pdf. You will complete the steps for removing the handle in reverse. If this does not help, please schedule service by calling 1-800-432-2737.

A:  Yes, the door would swing open wider than 32.75". The width of the fridge with the door open at 90˚ (including door handle) is 40-7/8 in. We recommend you take a look at the "Dimensions and Installation Information" sheet for the installation requirements for this unit: https://images.thdstatic.com/catalog/pdfImages/ff/ffc265e3-a282-43a7-a311-5af8365e461a.pdf.