A: All of our blinds have a limited lifetime warranty. The warranty covers: defects, workmanship or failure to operate, components and brackets, all internal mechanisms, repairs, operational cords covers up to 7 years. Please contact our customer service department for any question (800) 666-1779
by|May 5, 2023
Q:My windows are 73” long on the inside of the frame. Will the 72” work or do I need to order a longer length and remove slats?
by|Jun 10, 2018
2 Answers
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A: I would say it should be fine.
by|May 5, 2023
A: Order 74”. No need to remove any slats. Little longer never hurts. All of mine or 1-2” longer than window size.
by|May 5, 2023
Q:Is there a width of 95, a length of 81 size?
by|Jun 9, 2018
1 Answer
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A: Thank you for your question. We do not offer 95" L. The best option is to custom order the blinds. Please see link: https://blinds.homedepot.com/p/veneta-classic-veneta-classic-2-1-2-in-faux-wood-blind/305091404?id=305091404
by|May 5, 2023
Q:The strings to shut the blinds no longer work on 3 out of 12 blinds, any suggestions on how to fix them?
by|Jun 6, 2018
2 Answers
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A: The fiberglass rod that runs through the entire unit has probably snapped next to the gears that get turned by the string. No easy fix. Happened to several of ours.
by|Dec 8, 2018
A: The blinds have a limited lifetime warranty you can contact our customer service department for assistance (800) 666-1779.
by|May 5, 2023
Q:Do I order the exact size of the window?
by|Jun 4, 2018
3 Answers
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A: I measured the area that I wished to hang the blind and ordered the exact measurement. The blinds fit perfectly! You get a 1/2" play; I needed a 29.5" blind and ordered exactly that size; the blind comes actual size .5" narrower than the exact width of the window. For length, order the size longer than the actual length you need. You can always cut the excess off (as per instructions) or leave in place and have it lay on the sill. These blinds are beautiful!
by|May 5, 2023
A: Yes, ordering the exact size of the open space in your window frame, will result in you having a set of blinds that are .5 inches narrower than the opening, leaving you room to install the brackets.
by|May 5, 2023
A: Yes, please order the measured size of your window for an inside mount. You will receive actual blind width 3/8" smaller to account for installation brackets. For outside mount application, please add 3" all the way around the window. Thank you
by|May 5, 2023
Q:The strings to rotate the slats open and closed are too short for me to reach. How can I get add...
by|May 30, 2018
2 Answers
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A: Please contact our customer service department for hesitance (800) 666-1779. Thank you
by|May 5, 2023
A: That’s a great question. Maybe use some kite string from your local dollar store. It should work and save you money as well.
by|May 5, 2023
Q:Is there more color options than the 4 listed ( chestnut, Espresso, white and gray)?
Where is the option for full black out?
by|May 30, 2018
1 Answer
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A: Thank you for your question. For the faux wood blinds we only offer room darkening slats. If you would like blackout feature, please take an interest in our Cordless Blackout Cellular Shades. Please see link: https://www.homedepot.com/p/Home-Decorators-Collection-Shadow-White-9-16-in-Blackout-Cordless-Cellular-Shade-48-in-W-x-48-in-L-Actual-Size-47-625-in-W-x-48-in-L-10793478636471/204587279
by|May 5, 2023
Q:I am replacing a single head-rail, with two slats. Can these be ordered with singe head-rail, mu...
by|May 28, 2018
1 Answer
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A: Thank you for your question. All of our faux wood blinds come in standard form. The faux wood blinds come with a headrail, valance, wand, and multiple slats. The number of slats depends on the length of blind ordered.
by|May 5, 2023
Q:Why is the wand so tight when closing the blinds? I can barely even close the blinds this is a new purchase
by|May 27, 2018
2 Answers
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A: I also have a couple of the same blinds that are tight like that also, What do you do???
by|May 5, 2023
A: Thank you for your question. The best thing to do is keep turning the wand to loosen the tension.
by|May 5, 2023
Q:Can I special order this blind in a 47" x 84". It is not available and I need to match espresso
by|May 26, 2018
1 Answer
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A: Yes, you can special order these blinds. The espresso color is the same. Please see link. https://blinds.homedepot.com/p/veneta-classic-veneta-classic-2-1-2-in-faux-wood-blind/305091404?id=305091404