Q:Received the base today, but after unpacking, the template to reverse the hinges on the door was not in the packaging. The installation/care instructions listed the order number for the template but was 'missing'! Any suggestions on acquiring a template a sap?
by|Feb 27, 2018
1 Answer
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A: Hi, this is Laura with Kohler Co. Please call our Customer Care Center at 1-800-456-4537 (M-F, 8am-5pm CST) for assistance with ordering the template. Thank you for choosing KOHLER.
by|May 5, 2023
Q:There seems to be some confusion. The description says it comes with the sink. "Tresham 24 in. W Vanity in Woodland with {Vitreous China Vanity Top} in Dark Brown with {White Basin}" But some people are saying theirs did not come with the sink. So which is it? Thank you.
by|Feb 17, 2018
3 Answers
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A: noone, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. K- 2604F69297980 comes with the Tresham vanity and Tresham vanity-top bathroom sink. Thank you for choosing KOHLER.
by|May 5, 2023
1 found this answer helpful
A: The sink is not included.
by|May 5, 2023
A: I see the were confusion is. The vanity is sold in 2 ways. You can buy it With or Without the Sink. Model # 2604F69297980 is sold with the sink and Model # K-2604-F69 is sold without the sink. This way you can choose a different color sink. The problem is the reviews for both types of purchases are not separated. Thus my confusion. So some people bought K-2604-F69 without the sink. And others bought 2604F69297980 with the sink. Maybe the reviews should be separated.
by|Mar 8, 2024
2 found this answer helpful
Q:does ANYONE know the interior dimensions so I can tell if my plumbing will fit ????
by|Feb 10, 2018
3 Answers
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A: Hi Brenda, my name is Sarah with Kohler Co. We would love to address your question, unfortunately we do not have this information readily available for this product. Please contact our Customer Service team at 1-800-456-4537 for further assistance. Thank you for choosing KOHLER.
by|May 5, 2023
A: You can go to kohler.com and look at the spec sheet for the vanity
by|May 5, 2023
A: 19 1/4" wide by 16 1/2" tall. Minimum 14 1/2" from the floor.
by|May 5, 2023
Q:I see that the total depth of this sink is just over 19 inches, but what is the depth measurement along the bottom where the sink will meet the top of the vanity cabinet? The bottom edge is smaller than the top edge all around. I cannot tell from the specs sheet. I want to put this vanity top onto a cabinet that measures exactly 19 inches in depth. Thanks.
by|Jan 14, 2018
1 Answer
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A: Hello, my name is Sarah with KOHLER Customer Service. To be sure we are understanding your question correctly, please contact us by phone at
1-800-456-4537 (M-F; 8am-5pm CST). Thank you for choosing KOHLER.
by|May 5, 2023
Q:What is difference between Tresham and Chambly 24 inch white vanities? Chambly comes with sink and is $200 less than Tresham base plus separate sink. Are the base and sink materials the same?
by|Jan 7, 2018
4 Answers
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A: confused, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. The difference between the Tresham and Chambly vanities are the design of the product and that the Chambly comes with the sink. Both vanities are made of solid wood and veneers. Thank you for choosing KOHLER.
by|Aug 17, 2019
2 found this answer helpful
A: Our didn’t come with a sink. We ordered a Koehler sink basin that fit perfectly inside. Very good quality vanity. Nice color. Does not look cheap at all.
by|May 5, 2023
A: not sure what your question is about. The vanity does not come with a sink unless you order it that way
by|Aug 17, 2019
1 found this answer helpful
A: That's what I was wondering also because the design of the vanities looks the same to me. I see that it you can order the Tresham with or without the sink - that's not the question... but I'm wondering about the cabinets' design. In the pictures, I can't tell any difference. LOVE the look of the vanity and sink but wouldn't know which to purchase (Tresham or Chambly) without seeing the difference in person.
by|Aug 17, 2019
Q:Hello, this sink lists the basin depth at 5.25 in, is this the full depth of the basin or is this the depth up to the drain hole?
by|Oct 10, 2017
2 Answers
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A: BC, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. The water depth is 5 1/4"; which is measured from the bottom of the bowl to the overflow hole. Thank you for choosing KOHLER.
by|May 5, 2023
1 found this answer helpful
A: The basin depth is from the rim to the bottom of the drain.
by|May 5, 2023
Q:How does the Tresham differ from the Chambly which looks almost identical, but is less expensive?
by|Jul 15, 2017
1 Answer
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A: Hi, this is Laura with Kohler Co. I am happy to assist you with your question. The vanities are quite similar; the Chambly has an additional finish color. Thank you for choosing KOHLER.
by|May 4, 2023
Q:Product Overview says one door and two drawers. Photos show the one door, but not 2 drawers. So, does it have drawers or not? Aarrgh! Also, specs look off. Says basin depth is more than 19 inches, which cannot possibly be correct. HOME DEPOT AND KOHLER, GET THESE SPECS RIGHT!
by|Jun 13, 2017
2 Answers
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A: Hi, this is Laura with Kohler Co. I am happy to assist you with your question. There are two drawers inside the cabinet, visible when the door is opened. The depth here refers to the front to back measurement of the vanity; not the depth of the basin. Thank you for choosing KOHLER.
by|May 4, 2023
A: I just spoke to a HD associate asking the same question. The price listed is for only the base with 1-door. You must purchase the drawers separately which run about $365 EACH. Also it DOES NOT come with the basin. That you must purchase separately also which runs around $200. Totally misleading description. To get the described item it would be over $1500.
by|May 4, 2023
Q:What is the toilet pictured with the vanity?
by|Jun 2, 2017
1 Answer
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A: Hi, this is Laura with Kohler Co. I am happy to assist you with your question. The toilet pictured is our Tresham toilet, K-3981. Here is a link to the landing page on our website for this toilet: https://goo.gl/OoUgan Thank you for choosing KOHLER.
by|May 4, 2023
Q:What is the measurement from the floor to the bottom of the cabinet?
by|Jun 1, 2017
1 Answer
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A: Hello, my name is Sarah with Kohler Co. I am glad to answer your question. This dimension is approximately 11.75". Thank you for choosing KOHLER.