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Questions and Answers for Schlage Custom Latitude Matte Black Dummy Door Handle with Collins Trim (2-Pack)

Internet #303549955

Model #FC172 LAT 622 COL

Store SKU #1002819578

  • Non-turning levers work best where latching isn't needed
  • Package includes two reversible dummy levers
  • Limited Lifetime warranty on mechanics and finish

Questions & Answers

229Questions
caret
Q:How should this new lock look when it arrives in the box? Mine looks opened and used, as if it was a return.
by|Apr 17, 2024
0 Answer
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caret
Q:Is this just the knob or the entire assembly?
by|Mar 1, 2024
1 Answer
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A:  The package will include the entire assembly and all hardware necessary to complete installation. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

by|Mar 1, 2024
    caret
    Q:How do you unlock the door from the outside when it’s locked ? Is there a key?
    by|Jan 29, 2024
    1 Answer
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    A:  This is a custom passage/privacy lever set not suitable for use on an exterior facing door. If installed as a privacy lever you can use the 9pin tool included in the package to release the locking mechanism and open the door from the exterior assembly. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

    by|Jan 29, 2024
      caret
      Q:are lever sets right/left specific or interchangeable
      by|Jan 24, 2024
      1 Answer
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      A:  All our levers are interchangeable, unless description is specifically for right or left handed doors.

      by|Feb 9, 2024
        1 found this answer helpful
        caret
        Q:Is this FC21
        by|Jan 5, 2024
        1 Answer
        Answer This Question

        A:  Yes, the complete model number for the set referenced is FC21 ALX 608 ALD. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

        by|Jan 6, 2024
          caret
          Q:Are the crystals you use in the door knobs lead free?
          by|Dec 9, 2023
          1 Answer
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          A:  The glass knobs are acrylic. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

          by|Dec 11, 2023
            caret
            Q:If these are for bed/bath and also closet/passage why do people say they are keyed differently? Do you have to have an actual key??
            by|Dec 5, 2023
            1 Answer
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            A:  The glass door knobs are NOT keyed. This are custom passage/privacy sets. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

            by|Dec 5, 2023
              caret
              Q:I want bronze on one side and nickel on the other side of each door of my jack/jill bathroom. So if I buy one of each set finish, I can install them this way?
              by|Dec 2, 2023
              1 Answer
              Answer This Question

              A:  You can however you can also place a special order through a major US retailer and request a split finish style to avoid having multiple spare parts in different finishes. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

              by|Dec 5, 2023

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