Customer Reviews for ALEKO 10 ft. x 8 ft. Gray Half Cassette Motorized Retractable LED Luxury Patio Awning

I bought this Awning through Home Depot and was delivered on 15th April. Immediate after installation awning snapped from its retracted position and remain fully opened. Neither retracting by remote nor manually. While I asked the manufacturer was told to find out which part of the awning isn’t working , take the photo and send to them. I tried to tell them that I am not a technical expert and how can I know what’s wrong. But representative was absolutely adamant that it’s my responsibility and disconnected the call. Nevertheless I posted the question to let me know what’s wrong. But no reply.