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Customer Reviews for American Standard Townsend 18 in. Towel Bar in Polished Chrome

Internet #300514432

Model #7353018.002

  • Clean design and concealed mounting offer a seamless look
  • Metal construction is durable and long-lasting
  • Towel bar is easy to install

Customer Reviews

  • 4.5
    out of 21 reviews
  • 78% recommend this product
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Showing 1-21 of 21 reviews
This Townsend towel bar from American Standard is a beautiful addition to out bathroom vanity are...
This Townsend towel bar from American Standard is a beautiful addition to out bathroom vanity area. It comes packaged with securely with all hardware needed and instructions along with tools needed to install. (including a tiny hex tool). It was easily installed as per the instructions in a matter of about 30 minutes. It is stylish and a perfect fit for the vanity area.
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  • Recommended
FLAWED; NOT A GOOD REPLACEMENT — The American Standard Townsend 18 in. Towel Bar in Polished Chro...
FLAWED; NOT A GOOD REPLACEMENT — The American Standard Townsend 18 in. Towel Bar in Polished Chrome would be an attractive towel bar if did not have the prominent cosmetic flaw that I did not realize until after I had installed it. It is a one piece towel bar that is probably intended for new construction or remodeling. I just wanted to replace an existing towel bar. Since I did not want to do a major repair on my bathroom wall, I used the screw holes from the existing towel bar. The two supports for this towel bar are made for vertical placement of the installation screws rather than horizontal. Since the existing holes where horizontal, that required rotating the supports. Since the supports are round, that worked. One of the photos shows where the towel bar separated from the left external bar support. Another photo shows the other side which is intact. The bar extends 4" from the wall. That extra ½ inch may make it less desirable or unusable in some situations. The towel bar is functional.
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Response from AmericanStandardBrandsDec 15, 2017
Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. Please reference the title of your review, so we can help get your issue resolved.

Sincerely, American Standard Customer Care Tech Team AmericanStandard
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  • Verified Purchase
Towel bar is perfect for our bathroom. Home Depot...
Towel bar is perfect for our bathroom. Home Depot handled the order promptly.
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  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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  • Verified Purchase
Poor quality for the price
For the price, I expected a higher quality towel bar. I have several issues with the towel bar I received: 1. One of the end pieces is not firmly attached to the bar, which makes the entire thing a bit flimsy. 2. The bar is made from a very thin metal that feels almost like plastic. 3. The towel bar is manufactured in three separate pieces. I wouldn't have a problem with that except that the finish on the three pieces don't match. One side and the bar itself are a cold brushed nickel color, while the other side is a much warmer (almost gold) color. I returned the towel bar, so I can't comment on the installation. The mounting bracket is quite small though and I do question whether the provided set screw would be long enough to firmly engage the bracket.
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Response from AmericanStandardBrandsSep 25, 2020
As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Your American Standard Consumer Connection Team. AmericanStandard
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
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    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
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    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
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    • Verified Purchase
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    Rating provided by a verified purchaser
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    Rating provided by a verified purchaser
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    • Verified Purchase
    Good Quality Product / Easy to install
    Good Quality Product / Easy to install
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    • Verified Purchase
    • Recommended
    Quick and easy ...
    Quick and easy
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    • Verified Purchase
    Exactly as pictured. Rich brushed nickel finish
    Exactly as pictured. Rich brushed nickel finish
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    • Verified Purchase
    • Recommended
    Seems fine. Matches my faucets and seems relatively well made. ...
    Seems fine. Matches my faucets and seems relatively well made.
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    • Verified Purchase
    I have ordered 3 and 2 were defective. The problem...
    I have ordered 3 and 2 were defective. The problem is with the end brackets are milled incorrectly. The cut in the end bracket is in the wrong location and would not catch the mounting disk when pushed against the wall. In both it was on the left side. Returning those 2.
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    Response from AmericanStandardBrandsMay 31, 2018
    Elizabeth, thank you for your review. We are sorry to hear that you have had an issue with the towel bars. We would like to work together to determine the issue and fix this for you. Please contact us directly through the American Standard website "Contact Us" located at the bottom of our home page so we can assist you. Sincerely, American Standard Tech Team AmericanStandard
    • Verified Purchase
    Very sturdy. Went well with my faucet hardware
    Very sturdy. Went well with my faucet hardware
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    • Verified Purchase
    • Recommended
    Great, sturdy, standard towel bar that matches our Townsend faucet sets.
    Great, sturdy, standard towel bar that matches our Townsend faucet sets.
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    • Verified Purchase
    • Recommended
    This is a nice towel bar. We just moved into a new home and this towel rack is certainly much ni...
    This is a nice towel bar. We just moved into a new home and this towel rack is certainly much nicer than the towel bars the builder provided. The chrome finish is very nice. My husband installed this on the side of a standard base kitchen cabinet we have in the laundry room. The 18" towel bar fits the cabinet just right. The towel bar was easy to install and was installed quickly. In our old house we were lucky enough to have some high end towel bars. I think the finish on this towel bar looks as nice as my old ones. The style would look nice in a contemporary or transitional style home.
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    • Recommended
    5 Star Review
    Rating provided by a verified purchaser
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    • Verified Purchase
    this towel bar is very good looking, it is in polished chrome, the directions are very easy to fo...
    this towel bar is very good looking, it is in polished chrome, the directions are very easy to follow and install time is under 5 minutes, it is 18" inches long and once up, will not come loose, it should look great any any bathroom with any decor.i highly recommend this product and it should be a welcome new addition to any house, another great product sold at the home depot!
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    • Recommended
    Showing 1-21 of 21 reviews