Thank you for the purchase of your American Standard Colony toilet. We apologize that you are experiencing a problem with the Colony toilet. Please feel free to contact our Customer Care Tech Team at your earliest convenience 1-800-442-1902 M-F 8:00am-8:00pm and Sat 10:00am-4:00pm EST and a representative will do their best to help you resolve the issue.
Sincerely, American Standard Customer Care