naples,
Thank you for your review. We apologize for any inconvenience that these issues have caused you. With the paint coming off of the seat, it could be because of the cleanser that you are using to clean your seat with. Bemis Manufacturing supplies cleaning instructions with all toilet seats stating to use a mild soap and warm water. A mild soap is hand soap, such as Dial, or dishwashing detergent. Other cleaners are too strong and will start to degrade the clear coat finish and paint on a molded wood seat. Once the discoloration occurs, there is no way to bring the seat back to the original finish.
Kindest Regards,
Bemis Customer Service