The trimmer works great. The battery does go quick. However,...
The trimmer works great. The battery does go quick. However, the locking mechanism broke on my second time using it. I switched from trimmer to edger and the lock got permanently stuck and way over rotated. I used channel locks to get it unstuck but the lock now no longer locks the shaft in place when switching modes. I tested it and locked it and was still able to turn the shaft with my hand.
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Response from SBD_Product ExpertJul 20, 2023
Hello. Thank you for your feedback regarding the Trimmer. I am sorry to hear you are unhappy with this product and would be more than happy to assist you with a resolution. If you would like further assistance, please email support at wecare@sbdinc.com and reference ticket (#7704249) so all information is easily available for the agent to assist you further. Thanks, BLACK+DECKER
Verified Purchase
May 25, 2023
Not working after 1 year
Auto string advances to much string, string pieces are then cut and flying projectiles
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Response from Social MediaMay 25, 2023
Hello.
I appreciate your feedback on the Trimmer and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#7237247) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Maria BLACK+DECKER
Customer review from blackanddecker.com
May 24, 2023
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Verified Purchase
May 17, 2023
Let it cool off.
It works ok but when it gets too hot you have to let it rest.
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Response from SBD_Product ExpertMay 16, 2023
Hello Morty. I appreciate your feedback on the Trimmer and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#7153723) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution. Thanks, Maria BLACK+DECKER
Verified Purchase
May 17, 2023
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Verified Purchase
May 11, 2023
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May 11, 2023
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Verified Purchase
May 10, 2023
Item was defected battery...
Item was defected battery
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Response from SBD_Product ExpertMay 10, 2023
Hello Gill. I appreciate your feedback on the Trimmer kit and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#7114305) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution. Thanks, Maria BLACK+DECKER
Verified Purchase
May 10, 2023
Battery charger flashing defective on first charge
I followed the instructions to fully charge the battery before first use, then it started flashing red as if defective, as per the manual. Whether actually defective or not, this is poor for a new product and no clear way of getting a replacement battery.
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Response from CSMay 10, 2023
Hello.
We appreciate your feedback on the trimmer and we are sorry to hear about the issues that you are having with your unit. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket 7110963 so we have all information available from your review. We look forward to hearing from you so we may assist you with a solution.
Thanks,
Jessica
Black+Decker
Customer review from blackanddecker.com
May 7, 2023
I bought the weedeater as a bundle with the recommended...
I bought the weedeater as a bundle with the recommended replacement string in October 2022, 7 months ago. The first month I used it, the battery would hold a charge for 40 minutes, and the original string that came with the weedeater seemed indestructible considering the rocky Arizona landscaping most homes have. The weedeater was stored away until last month, and when I began using it again, the battery would only hold a charge for a maximum 20 minutes. Then, this morning, when the original string finally broke, I replaced it with the string that came with the bundle. The replacement string immediately began to fray, and it broke 3 times in less than 5 minutes. So, I gave up thinking it was faulty string. Then, when I went to put the battery back on the charger in my house where I store it, the charger had stopped working. I took everything back to Home Depot near my house, and they offered to replace the whole thing if they had the same weedeater in stock, but it turns out they don't keep battery operated Black & Decker weedeaters in stock, so they advised I contact Black & Decker directly. It's incredibly frustrating when the weedeater has really only been in use for 3 out of the last 7 months, and it's already not functionioning. So, no, I don't recommend this product.
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Response from SBD_Product ExpertMay 8, 2023
Hello. I appreciate your feedback on the Trimmer and I'm sorry to hear is not working. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#7093755) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution. Thanks, Maria BLACK+DECKER
Verified Purchase
May 4, 2023
Trimmer 40v Max Trimmer 140
I was so excited yesterday when I picked up my new trimmer and used it today! It did everything that it was meant to do wonderfully! Then……I plugged it in to recharge! Either the charger is bad mor the battery! I had my old battery and charger from an older B&D trimmer and my battery was already charge on the old charger. Unfortunately the new charger was still not charged for me to trim the rest of my lawn. I’m really disappointed with that cheap charger!! You guys should go back to the former one! I even put That charger in another receptacle thinking the first one didn’t have enough juice to do it. It was plugged into the first one for 3 hours and it kept blinking green. When I used the other receptacle, it started blinking green and then it had a red light on. I can’t recommend the product when unit has a cheaply charger that doesn’t work! Otherwise I love the product! Disappointedly, Double Decker
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Response from BLACK+DECKER ® May 9, 2023
Hello Double Decker. I appreciate your feedback on the Trimmer, and I'm sorry to hear your charger is not working. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket #7099080 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Customer review from blackanddecker.com
May 3, 2023
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Verified Purchase
Apr 19, 2023
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Verified Purchase
Apr 19, 2023
This works great! Love it! Lightweight, cuts good, trims well....
This works great! Love it! Lightweight, cuts good, trims well.
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Verified Purchase
Apr 12, 2023
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Verified Purchase
Apr 12, 2023
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Verified Purchase
Apr 12, 2023
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Verified Purchase
Apr 5, 2023
Rotating the shaft is not great. My older unit...
Rotating the shaft is not great. My older unit seemed to do better with cutting.
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Response from SBD_Product ExpertJul 25, 2023
Hello. Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the Trimmer. Your feedback is valuable as we take into consideration every piece of feedback that we come across. I will pass this along to our team for review. If you would like further assistance, please email support at wecare@sbdinc.com. Thanks, BLACK+DECKER
Verified Purchase
Apr 3, 2023
Worst Battery
Purchased this one on January 2022, all working fine until battery starts blinking red and not working as expected. Had to charge hour+ for 10 minute usage.
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Response from SBD_Product ExpertApr 3, 2023
hello Nani. I appreciate your feedback on the battery and I'm sorry to hear is not working. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6826786) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution. Thanks, Maria BLACK+DECKER Social Media Team
Mar 8, 2023
Automatic Feed Spool Busted after second use
I can't even use it anymore because the string doesn't stay on the spool.
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Response from Social MediaMar 13, 2023
Hello.
I appreciate your feedback on the String trimmer and I'm sorry to hear about the spool issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6689686) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Maria BLACK+DECKER Social Media Team
Customer review from blackanddecker.com
Mar 1, 2023
Black & Decker Cordless String Trimmer/Edger
The Black & Decker Cordless String Trimmer/Edger at Home Depot is cost effective and converts easily from a Trimmer to an Edger. The one snag is that the automatic line advancement features doesn't always advance as advertised. Sometimes you need to remove the orange cap and advance the line by hand. The plus is that the Lithium battery when fully charged can easily do an average residential property as it runs continuously for over an hour.
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Verified Purchase
2 found this review helpful
Dec 7, 2022
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Verified Purchase
Nov 16, 2022
I have had two of these trimmers in previous years...
I have had two of these trimmers in previous years and no big issues ,however, this model has many issues with auto feed line that goes through line in a matter of minutes of use . My biggest complaint is the safety of this product the feed was constantly cutting new line and projecting pieces toward my hands got severe blood blisters and deep cuts on fingers .the manufacturer needs to address these issues that many customers are encountering…I returned item immediately and would not recommend many others have experienced identical issues.
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Response from SBD_Product ExpertSep 19, 2023
Hello. Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the Trimmer. Your feedback is valuable as we take into consideration every piece of feedback that we come across. I will pass this along to our team for review. Thanks, BLACK+DECKER
Verified Purchase
Oct 26, 2022
Light weight but powerful...
Light weight but powerful
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Verified Purchase
Oct 26, 2022
Battery wouldn't fit it kept popping out it wouldn't hold...
Battery wouldn't fit it kept popping out it wouldn't hold its charge
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Response from DewaltProductExpertNov 4, 2022
Hi Valued Customer We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5881110. We look forward to hearing from you.
Thank you BLACK+DECKER
Verified Purchase
Oct 19, 2022
I have a small yard, so I thought the lower...
I have a small yard, so I thought the lower voltage battery would have no trouble lasting long enough to trim the whole thing. I was wrong. It only last ling enough to do about half the yard. It works well enough, but the battery dies quickly. I suggest going with the higher voltage or buying a back up battery.
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Response from SBD_Product ExpertSep 20, 2023
Hello. Your comments are valuable as we take into consideration every suggestion that we come across. We have documented your feedback and sent it to our product team for review and future consideration. It is feedback like yours that allows us to make improvements. Thanks, BLACK+DECKER
Verified Purchase
Oct 19, 2022
Cheaply made. Doesn’t work well...
Cheaply made. Doesn’t work well
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Response from SBD_Product ExpertOct 21, 2022
We appreciate your feedback on the LST140C. We are sorry to hear about the troubles you are having. We would like to get some more information to determine if there is an issue with the product. Please email me at wecare@sbdinc.com and reference ticket # 5778483. I look forward to hearing from you. Thank you, Roxy, BLACK+DECKER Social Media Rep