Oh no! We're terribly sorry to hear how your unit arrived, however, we're glad to know everything has now been resolved. If you have any questions or concerns, please do not hesitate to contact us directly, we are always happy to help! You can reach us at 1.866.771.2663 Monday - Friday from 8 am - 4:30 pm PST, or you may email us at Happy2Help@Bondmfg.com. Stay warm!