All plastic not able to tighten and change temp very...
All plastic not able to tighten and change temp very well.
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Response from BrassCraft MfgNov 10, 2021
We are sorry to hear of your experience with mixet products. We would like to help you resolve your problem. Please call one of our Customer Service Representatives toll-free at 877-272-7755. Thank you for letting us know you had an issue. We look forward to assisting you.
1 found this review helpful
Jun 10, 2021
it feels too fragil.like its going to break....
it feels too fragil.like its going to break.
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Response from BrassCraft MfgJun 10, 2021
Hi Jose, Thank you for your review. If you have any questions on our products or need assistance in selection, please contact one of our Customer Support Representatives at 877-272-7755.
Verified Purchase
Jun 6, 2021
Cheap, Breaks Very Easily
The little nub on the plastic piece breaks very easily with gentle use, rendering the entire thing non-functional. The piece ought to be made out of a much sturdier material.
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Response from BrassCraft MfgJun 7, 2021
We are sorry to hear of your experience with our mixet products. We would like to help you resolve your problem. Please call one of our Customer Service Representatives toll-free at 877-272-7755. Thank you for letting us know you had an issue. We look forward to assisting you.
1 found this review helpful
Apr 9, 2021
Only lasted a few turns comes loose cannot tighten had to get a new one
Only lasted a few turns comes loose cannot tighten had to get a new one
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Response from BrassCraft MfgApr 12, 2021
Hi Bob, We are sorry to hear of your experience. We would like to help you resolve your problem. Please call one of our Customer Service Representatives toll-free at 877-272-7755. Thank you for letting us know you had an issue. We look forward to assisting you.
Verified Purchase
Nov 14, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Nov 13, 2020
Although it is priced reasonably it it cheaply made.. it...
Although it is priced reasonably it it cheaply made.. it does not last, I have had to purchase this too many times to count because of how cheap the quality is.. if I could find one that would fit my tub fixture and better quality somewhere else I would purchase it elsewhere
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Response from BrassCraft MfgNov 13, 2020
Hello Thank you for taking the time to tell us about your recent experience with our Brasscraft Temperature Control Single-Lever Handle. It is through feedback like yours that we can improve upon our products. We will address the issue with our quality department. We would like to discuss your experience in further detail and resolve your issue. Please contact our Customer Support Team at 877-272-7755 and reference this review.
Verified Purchase
1 found this review helpful
Nov 12, 2020
Plastic not good at all...
Plastic not good at all
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Response from BrassCraft MfgNov 12, 2020
Hello Jb - We are sorry to hear this was your experience. We’d love the opportunity to hear more about your installation on your Mixet tub and shower fixture. Please reach out to our Customer Support Team toll-free at 877-272-7755 and reference this review.
Verified Purchase
1 found this review helpful
Aug 25, 2020
The plastic piece wears out easily....
The plastic piece wears out easily.
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Response from BrassCraft MfgAug 27, 2020
Thank you for taking the time to give us a rating and choosing our products. We are always looking for feedback on how to make our products better. We look forward to you choosing BrassCraft products in the future.
Verified Purchase
May 31, 2020
plastic crap...... don't buy...
plastic crap...... don't buy
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Response from BrassCraft MfgJun 1, 2020
We are sorry to hear this was your experience. We’d love the opportunity to speak more with you about it. Please reach out to our Customer Support Team toll-free at 877-272-7755 and reference this review.
Verified Purchase
1 found this review helpful
Mar 18, 2020
Who thought plastic was a good idea?!
Very easy to install, HOWEVER, lasted all about two months before the PLASTIC wore out and it no longer served it's purpose. This company sells a metal version online which I now stumbled upon after purchasing 2 PLASTIC & ACRYLIC products from this company. Both absolute garbage by the way... how about you charge people a little more and make a product worth buying? Just a thought...
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Response from BrassCraft MfgMar 18, 2020
Hello CommonSense,
We are sorry to hear of your experience with our faucet. We would like to help you resolve your problem. Please call one of our Customer Service Representatives toll-free at 877-272-7755. Thank you for letting us know you had an issue. We look forward to assisting you.
BrassCraft
1 found this review helpful
Oct 29, 2019
Actually, it fits poorly. Does not properly engage with the...
Actually, it fits poorly. Does not properly engage with the valve stem. The small, square piece shown is made of soft nylon and the nub on the top is to engage with a hole in a Mixet valve stem and snug the handle up so that it will not slip when operated. It does not fit well and the handle does not cinch up tightly as the old, metal handles form Mixet used to. I believe it is because the track that it is drawn up into (the square thing) is completely flat, tightening the screw only brings it closer to the handle and does not elevate it so that the nub can properly engage with the hole in the valve stem. Perhaps the addition of a slight elevation, such as a ramp, will fix the problem?
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Response from BrassCraft MfgOct 30, 2019
We are very sorry to hear about your experience with our Mixet Tub and Shower Faucet handle. We may be able to offer another handle that is better suited for your application. Please contact one of our Customer Support Representatives toll-free at 877-272-7755 and reference this review.
Verified Purchase
Oct 8, 2019
It works like it’s supposed...
It works like it’s supposed
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Verified Purchase
Oct 2, 2019
This entire assembly is crap. I work as an apt maintenance tech for 135 units, and I replace one ...
This entire assembly is crap. I work as an apt maintenance tech for 135 units, and I replace one of these almost every week. We buy them in bulk because they wear out so readily and need to be replaced so often. Buy a better quality valve assembly and reject this garbage
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Response from BrassCraft MfgOct 2, 2019
Hello Baron Bleeke - Thank you for taking the time to tell us about your recent experience with our MXT09 Mixet handle. It is through your feedback that we are able to improve upon our products. We will be sure to share your experience with our quality department. If you have any questions or have any other feedback, please contact our Customer Support Team at 877-272-7755.
1 found this review helpful
Jul 9, 2019
Went in 5 minutes took longer to get tool...
Went in 5 minutes took longer to get tool
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Verified Purchase
Apr 30, 2019
Purchased this and it didn't even last me one month. I have to purchase another one, this time I...
Purchased this and it didn't even last me one month.
I have to purchase another one, this time I will just replace the whole thing....
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Response from BrassCraft MfgMay 1, 2019
We are very sorry to hear about the unsatisfactory experience with our Temperature Control Single-Lever Handle. We would really appreciate the opportunity to learn more about your experience and resolve the issue. Please contact one of our Customer Support Representatives toll-free at 877-272-7755 and reference this review.
1 found this review helpful
Feb 5, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jan 22, 2019
Fit well and was a replacement for a broken one.
Fit well and was a replacement for a broken one.
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Verified Purchase
Recommended
Jun 29, 2018
Cheap plastic breaks in a few months
Lasted 2 months. Chrome paint on plastic, will be useless in short time. Buy a real metal handle instead.
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Response from BrassCraft MfgJul 5, 2018
Hello JJJJ-We are sorry to hear this was your experience with the MXT09 handle. Please contact one of our Customer Support Representatives toll-free at 877-272-7755 and reference this review, we would like to help resolve the issue.
1 found this review helpful
Jun 22, 2018
Purchased it as backup parts...
Purchased it as backup parts
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Verified Purchase
Jun 16, 2018
The handle & the screw are good but could be...
The handle & the screw are good but could be better if the little plastic white part that connects to the stem was made better (either out of brass, metal or something more durable) Because it is the thing that wears down very fast due to the small tip on it. If it can't be made out of a better material (& no one makes it in anything other than plastic - so far).
If it can't be made out of other material than maybe it could be sold by itself only - instead of wasting the big kit. It seems a big waste when 80% of the time the large handle does not break & does not need changing, whereas the little white plastic part is the one item that weras down always.
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Verified Purchase
1 found this review helpful
Apr 24, 2018
plastic is weak and got deformed ...
plastic is weak and got deformed
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Response from BrassCraft MfgApr 28, 2018
Hi FErdy - We are sorry to hear this was your experience. We’d love the opportunity to speak more with you about it. Please reach out to our Customer Support Team toll-free at 877-272-7755 and reference this review.