Hello, yes we double box our refrigerators to prevent freight damage after it leaves our warehouse. The protective coating that is applied to the exterior surfaces at our factory is also to protect. Instead of a plastic handle which are known to easily break we use a retro style heavy duty nickel coated metal handle that when first unpacked could feel cool to the touch but will warm to the ambient temperature of the room. Automatic ice makers are not an option due to the space of the freezer.