Hi CELINA,
Thank you for your review of the Delta Faucet model C41913D-WH toilet. Please accept our sincere apology for the inconvenience you are experiencing. We are happy to help.
As the manufacturer, we are committed to supplying you with a quality product that delivers the expected performance. Please reach out with any questions or issues!
Best Regards,
Bryan
Digital Communications Specialist
(800) 345-3358
customerservice@deltafaucet.com