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Customer Reviews for Delta Greenwich Telescoping Free Standing Pivoting Toilet Paper Holder Bath Hardware Accessory in Brushed Nickel

Internet #205743310

Model #138293-BN1

Store SKU #1001219020

  • Delta standing toilet paper holder in spotshield brushed nickel
  • Rust-resistant steel and zinc bathroom accessory
  • Holds one toilet paper roll

Customer Reviews

  • 3.9
    out of 387 reviews
  • 70% recommend this product
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Showing 1-30 of 387 reviews
Space saver
Cute and so easy to assemble
by
  • Verified Purchase
Love the look Only downfall is that it seems to loosen...
Love the look Only downfall is that it seems to loosen and fall easily
by
  • Verified Purchase
1 found this review helpful
It keeps on going down no matter how well it’s...
It keeps on going down no matter how well it’s tightened .
by
  • Verified Purchase
1 found this review helpful
Doesn’t lock in place so it is constantly dropping. Would’ve...
Doesn’t lock in place so it is constantly dropping. Would’ve returned had I kept the box
by
  • Verified Purchase
?
The one that wasn’t polished nickel in my bathroom started to rust. I like this very nice!
by
  • Verified Purchase
Had to take the first one back because it kept...
Had to take the first one back because it kept falling down when slightly touched. The second one is better.
by
  • Verified Purchase
1 found this review helpful
Adjustable option is not sturdy. Feels cheap...
Adjustable option is not sturdy. Feels cheap
by
  • Verified Purchase
Dissatisfied with Delta Toilet Paper Roll Holder
We could not get this to stay extended. It only requires a quarter turn to get it to go down and that happens nearly every time you touch it to unroll paper. We returned it for a refund on April 19
by
  • Verified Purchase
Could use a slight improvement, but not bad
Friction device between the upper and lower sections does not hold very well, but workable.
by
  • Verified Purchase
Telescoping mechanism doesn't lock tightly, continuously falls....
Telescoping mechanism doesn't lock tightly, continuously falls.
by
  • Verified Purchase
Bad
Won't stay in Height position you set it in
by
  • Verified Purchase
It looks great, but has a hard time staying up....
It looks great, but has a hard time staying up. It continues to fall down.
by
  • Verified Purchase
by
  • Verified Purchase
Nice but will not stay extended to desired level, even...
Nice but will not stay extended to desired level, even after following instructions precisely. Home Depot person agreed. Could not
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Response from DeltaSupportApr 7, 2022
Cate, hank you for taking the time to comment. We are committed to providing safe, quality products that meet or exceed government and industry standards. We’re sorry to hear that you were not fully satisfied with our product. To better assist you with your specific application, please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team Delta-Masco
  • Verified Purchase
The telescoping stand does not hold its position. Lovely to...
The telescoping stand does not hold its position. Lovely to look at though.
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Response from DeltaSupportApr 7, 2022
Sandy, hank you for taking the time to comment. We are committed to providing safe, quality products that meet or exceed government and industry standards. We’re sorry to hear that you were not fully satisfied with our product. To better assist you with your specific application, please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team Delta-Masco
  • Verified Purchase
Just ok
Nice but the stand comes loose at the midpoint where you adjust height
by
Response from DeltaSupportApr 7, 2022
DBuyer, hank you for taking the time to comment. We are committed to providing safe, quality products that meet or exceed government and industry standards. We’re sorry to hear that you were not fully satisfied with our product. To better assist you with your specific application, please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team Delta-Masco
  • Verified Purchase
  • Recommended
I gave FAIR over POOR because it actually holds toilet...
I gave FAIR over POOR because it actually holds toilet paper and remains standing. The item doesn't stand perfectly straight and does not remain extended in its full upright position without sliding down.
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Response from DeltaSupportApr 7, 2022
Thank you for your feedback. I am so sorry the product has not been able to meet all of your expectations. Please know that our Customer Care Specialists are available to offer any assistance. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team Delta-Masco
  • Verified Purchase
The brushed nickel finish is lovely. Super easy to put...
The brushed nickel finish is lovely. Super easy to put together. It's exactly what I wanted and fits great in my newly renovated bathroom.
by
  • Verified Purchase
I would definitely recommend
I love my purchase. The height is adjustable which is nice and it's sturdy.
by
  • Verified Purchase
  • Recommended
This toilet paper holder is beautiful. I love that...
This toilet paper holder is beautiful. I love that it has a pivoting head and an adjustable height. It looks great in my bathroom and is easy to put together. I love the flip up bar to replace the roll. The only problem I have with it is that the flip up bar is plastic. I wish it was metal like the rest of the holder. I am just worried that the plastic part won’t be as durable and long lasting as the rest of the holder.
by
  • Verified Purchase
Easy to assemble, doesn’t tip over and is convenient...
Easy to assemble, doesn’t tip over and is convenient
by
  • Verified Purchase
It would not stay up even when tightened....
It would not stay up even when tightened.
by
Response from DeltaSupportMar 10, 2022
Christy, Thank you for taking the time to comment. We are committed to providing safe, quality products that meet or exceed government and industry standards. We’re sorry to hear that you were not fully satisfied with our product. To better assist you with your specific application, please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team Delta-Masco
  • Verified Purchase
by
  • Verified Purchase
Cheaply made
Cheaply constructed. Plan to return as soon as I am able.
by
Response from DeltaSupportFeb 3, 2022
Lou from Orange Park, Thank you for taking the time to write to us. We are committed to providing safe, quality products that meet or exceed government and industry standards. We’re sorry to hear that you were not fully satisfied with our product. Please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com.
Best, Customer Care Team. Delta-Masco
  • Verified Purchase
Don't buy
The twist height adjustment does not stay at the set height. Too loose
by
Response from DeltaSupportJan 27, 2022
Thank you for taking the time to write to us. We are committed to helping you get the most out of your product and we’re sorry to hear that your experience so far has not been ideal. We make it a point to understand the details of our customer’s experience and would love to learn more about the difficulties you’ve been having so we can help you resolve them. Please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team Delta-Masco
  • Verified Purchase
by
    Easy to assemble but it doesn’t stay telescoped. Disappointed....
    Easy to assemble but it doesn’t stay telescoped. Disappointed. Wound not recommend.
    by
    Response from DeltaSupportJan 15, 2022
    HomeDepotCustomer, Thank you for taking the time to comment. We are committed to providing safe, quality products that meet or exceed government and industry standards. We’re sorry to hear that you were not fully satisfied with our product. Please know that our Customer Care Specialists are available to offer any assistance or to address your concerns. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team Delta-Masco
      Great! Ideal for small powder room....
      Great! Ideal for small powder room.
      by
        So far it is holding but I have had it...
        So far it is holding but I have had it only for 1 month. Bathroom accessories (like everything else) have become terribly expensive but their quality seems to have gone down the pipes.
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            Showing 1-30 of 387 reviews

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