Hello John, we are sorry to hear you're not satisfied with your purchase of the EL22-NG. This sounds like it could be a flow issue. Have you had a chance to chat with our technicians via our live chat feature on our website? We are happy to help figure this out and we look forward to having the chance to help change your mind about the EL22! It really is a great water heater. Thank you for choosing Eccotemp!