Customer Reviews for HOOVER SmartWash Advanced Automatic Corded Carpet Cleaner Machine with 64 oz. Pet Carpet Cleaner Solution, FH52002-AH30925

[This review was collected as part of a promotion.] Great product for those with allergies and chemical sensitivities.

The suction, two brushes, and drying features make this product superior! Oh yeah, the color is classy!

A lot to like about this carpet cleaner. Easy to use and clean. We bought it in May of 2020 and the motor died last week. Should I purchase this same model again? I probably will because weighing the cost vs convenience and performance make it a good value to me.

[This review was collected as part of a promotion.] This picked up so much grime from my carpets!! I'm so glad I bought this. My house feels much cleaner now.

[This review was collected as part of a promotion.] I love the carpet cleaner easy to use firs a great job !

I read a lot of reviews on this product. It had a pretty high rating on consumer reports, so I went for it. My advice so far is to read the simple instructions. Keep your machine as clean and dry as possible. It takes quite a bit of work to clean it, but I can't imagine putting it away dirty and expecting the machine to last. A simple rinse and laying the parts out to dry is what the manual recommends. It easy to maneuver and does an excellent job cleaning. Depending on how dirty your carpet is, you will want to stop and clean out any debris midway through cleaning, even if the dirty tank isn't quite full. Drying the carpets goes much faster if you use the dry only mode until not much water is pulled up. I do wish the parts were made of sturdier plastic. It seems like some of the parts could easily break and don't quite fit snug together. It doesn't use a ton of cleaner. The sample it came with cleaned one bedroom and our living room.

I have owned carpet cleaners for years bother Hoover and BISSELL. What I like about this is the brush roll and that it's SUPER easy to clean. I like the large opening on the dirty water reservoir to dump and clean it without getting dirty dog water all over me. What I hate is that there's no trigger on this to control where the cleaner goes, I realize that's the feature of the machine. Sometimes, there's an area on the floor that needs extra cleaner. This machine has no control for that, not even a shot button for extra cleaner. I would not recommend this for people with pets. As soon as Hoover makes a model with this super awesome brush roll set up, the large opening on the for dirty water tank for dumping, separate water and cleaning solution reservoirs, AND a cleaning solution trigger I would instantly purchase. I do like the dry only button. For now, I have to keep a spray bottle with water/cleaning solution to spray areas that need extra cleaning. I also think a rinse only option would be great. The old spin scrubs had that and it was awesome! But the brushes on those were very difficult clean. I give this a B-. Close to perfect but not quite. Fix not being able to control the cleaning solution dispersal and you have a winner.

[This review was collected as part of a promotion.] Easy to use. Easy to clean after use. Well engineered. Great attachments, cleaning mat edging was effective after using scrubbing tool. Our variety of carpets and mats cleaned well, stuborn stains needed further treatment (we did not pre treat). Pleased me made this purchase!

I have purchased a different brand for 50 years. My last shampooer only lasted 3 years and I was not real happy with it but figured it was doing its job. Since it only lasted a few years I decided to try this Hoover. I have never owned a Hoover product before. We live in farm country. My first try was this morning. I could not believe the dirt and even left over sand it took out of the carpet. Every timed I emptied the water I kept saying look at all that sand it picked up! I am one happy camper. It's easy to use. I have arthritis and had no issues at all. I only had to empty the return tank twice. My old one I had to empty it 5 times. It's nice not having to hold a trigger. You won't be sorry you purchased this machine.

Clean my carpet in my elderly mother's bedroom and it cleaned it very well. Decided to purchase instead of rent. It is worth it.

We used this vacuum once on our area rug and the plastic piece that holds the front cap on broke after 2 minutes of use. The build quality on this vacuum is terrible with very small, cheap plastic pieces holding it together. Tried to contact customer service by phone and chat multiple times and it stated that the offices were closed, even though I clearly contacted them during their own stated business hours. We then contacted their parent company, who stated that sometimes when Hoover receives too many calls they close the phone lines. Are you are just avoiding customers who spent hard earned money on your poorly built products? Will never buy Hoover products again.

I purchased this machine in 2020. Used it once and thought it did a great job. About 6 months later, I attempted to use it again, and it would not dispense water or cleaning solution. I called Hoover and after troubleshooting, they agreed to send me a new machine. I received the new unit and used it to clean my carpets. 6 months later I again wanted to clean carpets and once again, the machine would not dispense any water or solution. Contacted customer support again, and they sent me my THIRD machine, which I received in May of 2022. I used it to clean carpets and stairs. Then put it away. It is not the middle of November 2022, 6 months later. I wanted to clean carpets for thanksgiving, took the machine out, and lo and behold, the third machine is now doing the same thing,...will not dispense any water or cleaning solution. I attempted to contact customer service. One page of the instruction book says they are open until 7pm EST, while another page says they are open until 6pm EST. Since it was only 4:30p EST, I should have had no problem getting through. However, the answering machine said the offices are open until 5pm EST, and even though it was only 4:30p, it said the offices are closed and to go online to chat with customer service until 7pm. So I went online, and the chat function says no agents are available and to look for other methods of contacting customer service. I previously had confidence in Hoover as a brand, but having gone through THREE machines that were used only once, plus the inability to reach customer service during normal business hours, either by phone or online chat, has totally reversed my feelings about the company and the products they provide. If you only plan to clean your carpets once, by all means, purchase this machine. Just be aware you will only get to use it once, and it will costs you $230 to do that one cleaning job. Cheaper to go outside and hire a professional to do it. I, on the other hand, will keep trying to reach customer service to obtain my FOURTH machine in 2 years.

Sure it cleans well but don't count on it drying anything with heat or otherwise. It leaves the carpet very wet for days without a fan or heat source. I was very excited to purchase and use however, at this point I may return it. I've followed every direction to a T. As an engineer and director of quality who supplies plastic components for this item I know it inside and out.

[This review was collected as part of a promotion.] This is ridiculous. I am not happy. How do I do a review when I didn't get the product? I did not get the product and have not received my refund. I am hoping that someone will do the right thing and send me the refund. I paid for 2 gallons of the cleaner.

[This review was collected as part of a promotion.] Light weight and pulls to dirt out, carpets look brand new.

[This review was collected as part of a promotion.] Doesn't work well on dog urine at all. The odor comes back stronger than ever. Disappointed and dissatisfied!

The machine itself works great, however, I tried using the upholstery attachment for the first time and it does not prime, it just drips water for a second and then stops.

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[This review was collected as part of a promotion.] Cleaned my rugs and they look like new. Love the Hoover.

[This review was collected as part of a promotion.] This solution goes a long way! It is a concentrated solution so this bottle will last you a long time. The solution itself works great and has a nice clean smell! Absolutely worth the money!!

[This review was collected as part of a promotion.]

[This review was collected as part of a promotion.] We adopted a puppy and purchased this the same day, it arrived 2 days later and is a life saver! Works great and so easy to use.

[This review was collected as part of a promotion.] Delivery was speedy and easily assembled, and the shampoo exceeded my expectations. I highly recommend this product!

I've owned this machine for little over two years now and overall it's been great but there was one issue I had about six months into owning it with the dry only button and I was frustrated but Hoover was awesome about it and sent me a box and return label so they could see the problem and fix it. Not only did they send me a brand new machine, they also sent me my old one fixed and restored! This machine does an amazing job and it's much lighter to push than the older previous models. It takes a little bit getting used to it at first since it operates differently than older models. Once you get used to it, it's easy. One complaint I have is it's a pain having to remove the small cleaning solution container and setting it aside for rinsing with water only. (Note: be sure to place it upside down or it will leak cleaning solution all over the floor) Not a deal breaker but I hope with future models there can be a switch to use clean water only for rinsing. One thing I will stress that helps is to clean out the machine good after every cleaning! With this model it is easy to remove the brushes and the plastic covering them. I've always been impressed with Hoover carpet cleaning machines (I've owned older models in the past)

[This review was collected as part of a promotion.]

[This review was collected as part of a promotion.] My house smells really clean now that the carpet is clean with this awesome machine!

When you have four cats and four dogs in your home, accidents do happen from time to time, and this carpet cleaner from Hoover does a wonderful job in cleaning and drying those accidents. This machine works as stated, move it forward and the cleaning solution sprays on your carpet, pull the machine back, and the machine automatically pulls up the dirty solution. I already used this machine about eight time in three months and it works flavorlessly. For extra suction, just press the suction button and you can practically dry your carpet, as this machine does have a very strong suction to pickup all the cleaning solution. The long hose and attachment works great on my stairs and for a quick pet clean-up. The machine itself is very easy to clean, and the whole machine is made very well. After using the machine, I always run clean fresh water through the machine when I am finished using it which does flush-out the cleaning system. I must say, this is the very best carpet cleaning machine I have ever owned. Like any tool I own, if you take care of it, it will work as stated and last a long time. I honestly have nothing negative to say about this Hoover Carpet Cleaning Machine.

[This review was collected as part of a promotion.] Product is good. Although the whole experience was annoying when I received the solution two weeks after I received the actual steam vac.