Hi there, thanks for taking the time to leave a review. Sorry to hear that you're not totally pleased with your fridge. If you're finding that it's not cooling well, take a look at an article on our website titled Haier - Refrigerator Running But Not Cooling to see if it helps. Also, there's an article on our GEA website titled REFRIGERATOR - MEASURING INTERNAL TEMPERATURES that may be able to provide some assistance as well. If you continue to have cooling issues despite following these tips, then service may be needed. Our team can be contacted by calling: 1-800-432-2737 - Monday – Friday: 8 a.m. – 8 p.m. ET, Saturday – Sunday: Closed. Hope this is helpful. Know that we're here should you have any other questions or concerns. -Michael@Haier