Hi Anna, thanks for taking the time to write your review. We're sorry to hear about the cleaning issues that you've had, we can understand how that would be frustrating. For cleaning small blemishes, tarnish, or rust, cleaners that contain Oxalic Acid, such as Bar Keepers Friend Soft Cleanser, will remove these. Use only the liquid cleanser (free of grit) and be sure rub in the direction of the metal grain lines with a damp soft sponge. - If the stainless is scratched, using one of the cleaning methods, in the article titled "HOW TO CLEAN STAINLESS STEEL" located on the GE Appliances website, can often help reduce the appearance of the scratches. For visible scratches, there is not an approved repair method. We hope that this is helpful and that the Consumer Relations Department was able to assist you. If you have other questions or concerns, feel free to reach out to us via social media. All the best. -Michael@Haier