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Customer Reviews for Hampton Bay Hampton 18 in. W x 24 in. D x 34.5 in. H Assembled Pull Out Trash Can Base Kitchen Cabinet in Satin White

Internet #301357998

Model #KBW18-SW

Store SKU #1007472999

  • Get started sooner with online orders shipping in 1 day
  • Cabinet keeps trash hidden and includes a 12 gallon trash can
  • Hampton White kitchen cabinets can brighten any kitchen design

Customer Reviews

  • 3.3
    out of 255 reviews
  • 57% recommend this product
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Showing 1-30 of 255 reviews
First set came completely broken even though boxes were intact. Called and they set up pick up for rerturn next day and they reordered. 2nd ones were so much prettier with variations on the wood. My husband did have to take them apart to some degree to make things align better. The trash cans are a nice size! I also like that they sit up higher off the floor so you dont have to bend over at all. I am happy with them.
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Response from Hampton Bay Customer CareApr 2, 2024
Michelle, we are thrilled you are enjoying your new Hampton Bay purchase. While there were some hiccups along the way, we hope you and your husband now have all you need to complete your project. If you have additional concerns or questions, your Customer Care Team is here for you at (888) 578-4009. We appreciate your review and thank you for making Hampton Bay a part of your vision! HamptonBayRSI
  • Verified Purchase
Initial cabinet was improperly assembled and damaged. Reordered cabinet was fully assembled but r...
Initial cabinet was improperly assembled and damaged. Reordered cabinet was fully assembled but required several adjustments to the pullout bin for proper alignment. Nice unit for the price.
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Response from Hampton Bay Customer CareMar 29, 2021
We are so very sorry for the issues you have had with your Hampton Bay cabinetry experience. It is our hope that you now have everything aligned and in place with your project. We appreciate you making us a part of it, and we hope you enjoy your updated cabinet space for many years to come. HamptonBayRSI
  • Verified Purchase
  • Recommended
1 found this review helpful
This is a budget-priced item so I am trying to be fair with my review. The item arrived quickly ...
This is a budget-priced item so I am trying to be fair with my review. The item arrived quickly and in good condition (zero shipping damage) however the functionality is not very good. It is actually difficult to open and close this trash cabinet. The rails do not slide very well and you even need to give it a pretty hard push to close it the last inch. My image shows the amount of travel needed for the last push. Even at that, there is a bigger door gap (plus it is not even) than there should be. Meaning, the door does not close flush (I'm not expecting perfection here) to the face frame. If this was a seldom-used cabinet I would have been ok with it. But the garbage bin gets used about 20 times a day so to have a cranky pull-out would be a little frustrating. I am returning this item and upgrading to a higher-priced Hampton Bay option.
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Response from Hampton Bay Customer CareFeb 9, 2021
We appreciate your fairness, but we sincerely apologize for the frustration. While it sounds like you may have already returned this cabinet, if you still have it, please contact our Customer Care Team. We want to discuss what you are further, and then review any replacement options you may have. You can reach us at (888) 578-4009 or homeproducts_cc@woodmark.com. We again are sorry for this, and we want to help in any way that we can. HamptonBayRSI
    2 found this review helpful
    We love that the pull out trash looks like a cabinet. I'm giving three stars because the pull ou...
    We love that the pull out trash looks like a cabinet. I'm giving three stars because the pull out was offset and not on the roller bar correctly, and my husband had to fix it before we could use it and pull it out. We redid our whole kitchen with Hampton bay cabinets. They are good when you're on a budget, but they could use improvement for quality control several of our cabinets were scuffed, doors offset, and one had a large glue clump someone just painted over. I'm glad we replaced our kitchen. It looks better than before. I would recommend for someone who wants very basic but decent looking cabinets, and for people who are on a tight remodel budget.
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    Response from Hampton Bay Customer CareAug 1, 2019
    Hello Tsq- We appreciate your honest feedback! We take all customer reviews very seriously and appreciate when our customers let us know how we can improve. Thank you for your input and your purchase of Hampton Bay cabinetry. We hope that you will consider utilizing Hampton Bay products for your future projects! HamptonBayRSI
    • Verified Purchase
    • Recommended
    5 found this review helpful
    I bought 6 cabinets from this company and every single one was damaged on the back. I had to add ...
    I bought 6 cabinets from this company and every single one was damaged on the back. I had to add angles on the inside on each corner to keep them straight. The piece for the trashcan would not close all the way. I had to remove and reinstall the rails. Very frustrating! It still docent close all the way leaving a 1/4 " open (ideal for flies) I am going to have to carve the inside of the door so that the brackets and screws don't stop the door from closing flush. Very expensive for what you get!
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    Response from Hampton Bay Customer CareFeb 25, 2019
    Hello - We sincerely apologize for the unfortunate circumstances surrounding your purchase of our Hampton Bay cabinets. We appreciate your feedback and your purchase. HamptonBayRSI
      2 found this review helpful
      We built our own island in our DIY kitchen renovation and bought the cabinetry from Home Depot. W...
      We built our own island in our DIY kitchen renovation and bought the cabinetry from Home Depot. We bought this trash can slider cabinet along with a Hampton Bay cabinet+drawer unit (seen in photo). It glides smoothly. Overall we are pleased.
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        • Recommended
        2 found this review helpful
        I like the hidden trash can, but there is a lot of dead space.
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        Response from Hampton Bay Customer CareMay 3, 2024
        We appreciate you sharing this feedback with us. We are glad you like your new trash can cabinet and want to ensure you are satisfied with your purchase. We ask that you please connect with our Customer Care Team at (888) 578-4009 to discuss your project further. Thank you for making Hampton Bay your cabinet choice, and we wish you all the best. HamptonBayRSI
        • Verified Purchase
        One side of the door wouldn't and it was dropped when delivered. Got a new one and this door still doesn't close all the way but it is all the way across
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        Response from Hampton Bay Customer CareApr 22, 2024
        Oh no! Please contact your Hampton Bay Customer Care Team to discuss this further. We may have some adjustment options for you to help resolve this. You can reach us by dialing (888) 578-4009 or emailing homeproducts_cc@woodmark.com. Thank you for bringing this to our attention, and please take care. HamptonBayRSI
        • Verified Purchase
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        • Verified Purchase
        Product came damaged
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        Response from Hampton Bay Customer CareApr 5, 2024
        Tracy, we are so sorry this happened to you. Our Customer Care Team would like to work with you to ensure you have all you need to complete your project. Please connect with us at (888) 578-4009 to review your project, and discuss your options. HamptonBayRSI
        • Verified Purchase
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        • Verified Purchase
        Found the cabinets with drawers poorly assembled, but will work for a short time
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        Response from Hampton Bay Customer CareApr 3, 2024
        Chuck, our Customer Care Team would like to discuss your concerns. We ask that you please reach out to us at (888) 578-4009 or via email at homeproducts_cc@woodmark.com. We are very sorry about this, and we hope to help correct these issues soon. HamptonBayRSI
        • Verified Purchase
        Been wanting a trash bin cabinet for a while and this one fit in well with the color of the kitchen cabinets we have. Topped it off with a butcher block counter.
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        Response from Hampton Bay Customer CareApr 3, 2024
        We are so happy you got exactly what you wanted for your kitchen project! Thank you so much for sharing your feedback with us here at Hampton Bay, and please have a great day. HamptonBayRSI
        • Verified Purchase
        I didn't like the way they used one door. They should have had a drawer front and a door to match the rest of the cabinets. They also went from two cans to one, now you have to find somewhere else to store your recycling trash.
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        Response from Hampton Bay Customer CareApr 3, 2024
        We appreciate you sharing this information with us. We are so sorry you are not fully satisfied with your purchase. Our Customer Care Team wants to learn more about what you've seen, and we ask that you please connect with us at (888) 578-4009 or homeproducts_cc@woodmark.com. Thank you for sharing your journey with us, and we hope to work with you soon. HamptonBayRSI
        • Verified Purchase
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        • Verified Purchase
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        • Verified Purchase
        Added this to our cabinets in our laundry room to use as a pet food bin. It matches perfectly and blends in with the existing cabinets.
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        Response from Hampton Bay Customer CareMar 13, 2024
        It is so great to hear you added our Hampton Bay cabinetry to your laundry room! We hope you and your pet enjoy the updated space. HamptonBayRSI
        • Verified Purchase
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        • Verified Purchase
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        • Verified Purchase
        Construction is A bit jinky but it looks nice
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        Response from Hampton Bay Customer CareMar 13, 2024
        Thank you for sharing your feedback. If you have any issues with your cabinet, please contact us at (888) 578-4009 or homeproducts_cc@woodmark.com. We wish you all the best. HamptonBayRSI
        • Verified Purchase
        Excellent product specially for people who don’t want to see their thrash cans in the kitchen Hopefully they’ll make a two bins we need a space for our recycling waste
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        Response from Hampton Bay Customer CareMar 8, 2024
        We are so happy to know you made our Hampton Bay cabinetry the choice for your project, Arlene! Thank you for sharing your feedback, and please have a great rest of your day. HamptonBayRSI
        • Verified Purchase
        Looks Good but that's about it
        Cabinet arrives assembled but the quality is questionable. For example, the door sits crooked and requires adjustment, the slides don't move freely. The front was also scuffed but there was no evidence of shipping damage from looking at the box it came in. These look good for the price point, but like everything you get what you pay for. I doubt these would last longer than 10 years.
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        Response from Hampton Bay Customer CareFeb 14, 2024
        Thank you for sharing your feedback with us. We are very sorry for the unexpected misalignment issues you've seen with your new cabinetry. Please reach out to our Customer Care Team at (888) 578-4009 or homeproducts_cc@woodmark.com. We are eager to discuss the issues you mentioned, and we hope to hear from you soon. HamptonBayRSI
          arrived damaged but have to use it anyway, we do not have time to send it back
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          Response from Hampton Bay Customer CareJan 30, 2024
          We are so sorry you encountered this damage with your new Hampton Bay purchase. We want to ensure you have all you need to complete your cabinetry vision and ask that you please connect with our Customer Care Team at (888) 578-4009. We hope to hear from you soon and wish you all the best. HamptonBayRSI
          • Verified Purchase
          wrong
          We waited months forbthis order and was sent the WRONG ONES! And that be a negative five star review !
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          Response from Hampton Bay Customer CareJan 30, 2024
          We understand how disappointing receiving the wrong item can be. Please reach out to our Customer Care Team to review your concerns at (888) 578-4009. We want to ensure you have all you need to complete your project, and we are eager to hear from you soon. HamptonBayRSI
            • Recommended
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            • Verified Purchase
            Cabinet back was crush during delivery. Could not see this defect until I unboxed at home. Sliding portion was also not flush when pushed in. Had to return. Maybe your experience will be better than mine. Staff at return counter did not help me bring item back inside. Very hard to lift and move on my own. Will not be shopping here again unless I must. Maybe your experience will be better than mine!
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            Response from Hampton Bay Customer CareJan 26, 2024
            Thank you for sharing this with us. While you were able to return your Hampton Bay order to your local Home Depot store, we hope you could gather all items needed to complete your project. We appreciate your feedback, and we wish you nothing but success moving forward. HamptonBayRSI
            • Verified Purchase
            Canceled my order for this product
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            Response from Hampton Bay Customer CareJan 9, 2024
            We are very sorry you had to cancel your order. Please be sure to reach out to your local Home Depot to discuss your project's needs further. We wish you the best moving forward and hope you have a great day. HamptonBayRSI
            • Verified Purchase
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            • Verified Purchase
            Very poor quality....would not order again. Just stapled together
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            Response from Hampton Bay Customer CareDec 1, 2023
            We are sorry you were dissatisfied with your new cabinetry, Kathleen. If you are having issues with your new Medium Oak cabinet, please let us know at (888) 578-4009 or homeproducts_cc@woodmark.com. We are eager to help with your Limited Lifetime Warranty needs, and we wish you only success moving forward with your project. HamptonBayRSI
            • Verified Purchase
            The cupboard was broken in two places, where the person assembling had split the cupboard under screws, and the door on front does not shut all the way. It took long for the product to arrive, to bother getting a new one.
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            Response from Hampton Bay Customer CareNov 16, 2023
            We are here to help with the issues you've encountered. Please contact our Customer Care Team to discuss your adjustment and replacement options. You can reach us at (888) 578-4009 or homeproducts_cc@woodmark.com. Thank you for selecting Hampton Bay, and we look forward to hearing more from you soon. HamptonBayRSI
            • Verified Purchase
            Showing 1-30 of 255 reviews

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