Customer Reviews for Home Decorators Collection Brette II 23 in LED Brushed Nickel Ceiling Fan with Light and Remote Control works with Google and Alexa

We appreciate you bringing this matter to our attention and apologize for any inconvenience you've experienced with the 23" Brette II ceiling fan. We understand how crucial proper lighting is, and we regret that you've encountered difficulties with the lights going out.

We want to assure you that the LEDs are covered by our 5-year warranty. To address this issue, please reach out to our customer service team at 1-833-433-2671. They are readily available to assist you with the warranty process and guide you on obtaining replacements for the lights. Your satisfaction is our top priority, and we are committed to resolving this matter promptly. You can also reach customer service by email service@tal-usa.com or visiting their website here: https://www.tal-usa.com/technical-support

We are sincerely sorry to hear about your experience with the Brette II ceiling fan and apologize for any inconvenience it may have caused. Safety is our top priority, and we take reports like yours very seriously.

We would like to assure you that the Brette II ceiling fan is designed and tested to meet strict safety standards. However, we understand the gravity of the situation you described, and we are committed to resolving this matter promptly.

Your safety is of utmost importance to us, to expedite the resolution process, we encourage you to contact our customer service team at 1-833-433-2671 as soon as possible. Our dedicated team is ready to assist you in addressing this issue and ensuring that your concerns are properly addressed.

Additionally, we would like to notify you that the Brette II ceiling fan is covered under warranty. Please provide our customer service representatives with the necessary details, and they will guide you through the warranty process to find a suitable resolution.

We appreciate your understanding and cooperation as we work to address this issue promptly. Your feedback is invaluable to us, and we are committed to ensuring the safety and satisfaction of our customers.

Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving this situation.

We appreciate your feedback regarding the 23" Brette II ceiling fan, and we apologize for any inconvenience you've experienced with the light. We understand the frustration of having a non-functional light, especially in a space like the kitchen.

To address this concern, we want to assure you that the light component of the Brette II is covered by a 5-year manufacturer warranty. We encourage you to take advantage of this warranty by reaching out to our customer service team at 1-833-433-2671 or visiting our website at www.tal-usa.com to submit a warranty claim.

Our team is committed to resolving this issue promptly, and we appreciate your understanding as we work to ensure your satisfaction with our product. We apologize for any inconvenience this may have caused and thank you for bringing it to our attention.

Please don't hesitate to contact us, and we look forward to assisting you in resolving the light issue with your Brette II ceiling fan.

Thank you for sharing your thoughts on the 23" Brette II ceiling fan. We appreciate your positive comments on the design and the brightness and dimmability of the lights. We're sorry to hear about the noise concerns you've encountered.

The compact design and smaller blades may result in a different sound profile compared to larger fans. However, we understand the importance of a comfortable and quiet environment, and we apologize for any inconvenience this may have caused.

If the noise remains a concern or if you have any further questions, please don't hesitate to contact our customer service team at 1-833-433-2671. They are available to discuss the issue further, provide assistance, and explore potential solutions.

We appreciate your understanding and value your feedback. Thank you for choosing the 23" Brette II ceiling fan, and we look forward to the opportunity to assist you in resolving these concerns.

We're delighted to hear that you find the appearance of the fan in your kitchen appealing and that the light is functioning well. However, we're truly sorry to learn about the airflow and noise issues you're experiencing with the fan. We understand that this is not the performance you anticipated, and we appreciate your feedback.

In situations where the fan seems to be underperforming and the airflow is minimal, there could be a simple solution. It's possible that the reverse switch might be inadvertently set to the reverse airflow mode instead of the forward mode, which could lead to reduced airflow and noise issues. To resolve this, we recommend checking the reverse switch setting on the fan. We genuinely value your feedback, and we're committed to addressing your concerns to ensure your satisfaction. We apologize for any inconvenience this situation may have caused and thank you for bringing it to our attention. Please don't hesitate to reach out to our customer support team for assistance, as they are dedicated to helping you achieve the best fan experience possible.

Your review is highly appreciated. It is vital for us evaluate these cases to ensure the product continues to meet our quality and safety standards. The manufacturing team will be made aware of your complaint so they may investigate the issue.

Thank you for your review, it is upsetting to hear how much inconvenience this fan has caused you. We will pass your review to the manufacturing team to further improve the longevity and replacement process for the LED strips and power supply.

We are grateful for your review; it is unfortunate to hear that the airflow design of the fan did not meet your expectations and it is disheartening to see rust has formed on this damp rated ceiling fan. Our manufacturing team will work off your review to continue improving the quality and performance of the product.

It is extremely disheartening to hear that your fans have developed rust after such a short amount of time. These fans are damp rated and as long as they are installed indoors or under a covered outdoor setting they should not be developing issues from the moisture. Your review will be passed onto the manufacturer to further improve the quality of the product and to evaluate the warranty coverages.

Please call customer service at 1-877-902-5588 for assistance with your fan.

Please call 1-877-902-5588 for tech support.

We are sincerely disappointed to hear that your fan has been behaving abnormally and changing speeds on its own. It is possible that there is interference from other ceiling fans and devices in the area. That can be easily remedied by changing the dipswitch code in the battery compartment of the remote and matching the code in the fan’s receiver located in the canopy. If that does not resolve the issue, the fan is covered by a manufacturer warranty. You can obtain warranty service, troubleshooting assistance, and replacement parts by contacting customer service at 1-800-986-3460.

James, I am sorry you are having problem with the lights. the light is indeed replaceable and might be another reason the light i not working. please call Home Decorators Collection to better assist you 800-986-3460. thank you

Hello, the fan will not need to be replaced if you are needing replacement light strips, you may call 1-877-902-5588 for assistance. Please keep in mind that the led lights have a dimmer and if dimmed you may restore the brightness by pressing down the light kit button on the remote.

Gary this fan will sound just like a standing fan, if it was louder then that, the cage and or blade may have been loose. Due to the limitation of drum look design, the airflow will be generated to certain angle only. If you ever have any questions or concerns, you may call us at 1-877-527-0313

jace, thank you for the feed back on this fan. if you have any future questions on the fan or need tech support please feel free to call us at 800 986 3460 to better assist you