Hello StephanieM, Thank you for your review. We are so sorry to see, and read that you experienced multiple issues with the quality of the Hertford vanity. Although we understand your concerns and decision to return the vanity, we do want to reassure you that we are very dedicated to customer satisfaction and quality. Therefore, we truly appreciate your feedback and will be sure to use your review as a guide towards actively improving our products and customer experience. Best Regards.