Thank you for sharing your feedback regarding the installation of the 60" Portwood ceiling fan. We sincerely apologize for the difficulties you encountered during the installation process. It's disheartening to hear that the build quality did not meet your expectations, and we understand the frustration this has caused.
Your experience is certainly not reflective of the standards we uphold, and we want to assure you that your feedback is invaluable to us. Regarding the hole tolerance and alignment issues, this should not have been the case, and we apologize for any inconvenience.
To address these concerns and ensure a proper resolution, we recommend reaching out to our customer service team at 1-833-433-2671. Our representatives can assist you in addressing any alignment issues and guide you through potential solutions. It is our priority to provide assistance that ensures your satisfaction with our product.
We appreciate your positive comment on the fan's performance in delivering a large movement of air quietly, and we look forward to the opportunity to assist you in resolving the installation challenges you've faced.
Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a solution.