Purchased this online and was super pleased. It was easy to install and looks great!
by
Verified Purchase
Recommended
Customer review from kohler.com
May 21, 2019
The towel ring is solid and beautifully finished. The satin finish matches very well with the oth...
The towel ring is solid and beautifully finished. The satin finish matches very well with the other Alteo products. My only complaint, and it's minor, is that it's not reversible which would be nice when putting one on both sides of a vanity.
by
DIY
Verified Purchase
Recommended
Sep 19, 2018
The bar is a cast part. The cast part of the bar that goes in the housing is less that 1/8th the ...
The bar is a cast part. The cast part of the bar that goes in the housing is less that 1/8th the diameter of the bar and is below the round to allow for the housings metal thickness and makes it even weaker. The bar is heavy and the cast broke off in the housing. This is a bad engineering design. The small set screw comes loose due to the weight of the bar. This is also poor. The housing will also dig in to your drywall. I have had this towel ring for 5 years.
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Response from Kohler Product ExpertSep 20, 2018
joe, my name is Jessica with Kohler Customer Service. I am sorry to hear you are not satisfied with your Alteo towel ring. We take pride in our designs and are disappointed that your experience has been less than exceptional. We would like to speak with you further and assist with a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you! - Jessica P. KOHLER Customer Service.
6 found this review helpful
Oct 12, 2017
This whole line is superb, great quality. We are using the hooks, TP holder, towel bars etc. The...
This whole line is superb, great quality. We are using the hooks, TP holder, towel bars etc. They are all great. This towel ring is a bit big for a hand towel - in our design specifically. It is a great towel ring, it just didn't fit our space. A unique idea would be to use it for a bath towel in a small space where a bar wouldn't fit. I returned the hand towel rings for a smaller model. The Alteo line is a great bunch of bath accessories. We have had them almost 6 months and they are tight, shiny, and they look great.
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Recommended
4 found this review helpful
Sep 6, 2017
Great but not the sturdiest
Very beautiful.
However, the joint halfway is not the sturdiest, so it is fine for my need (adults only), but would be worried children might break it easily.
I installed it slightly sideways to give it a more contemporary look (that is not the reason why it is not sturdy).
by
Verified Purchase
Customer review from homedepot.ca
Jan 27, 2017
nice holder!
nice holder!
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Recommended
1 found this review helpful
Oct 28, 2016
Exelend product, easy to asamble, and looks very nice
Exelend product, easy to asamble, and looks very nice
by
Verified Purchase
Recommended
3 found this review helpful
Apr 10, 2024
by
Verified Purchase
Apr 3, 2024
It doesn’t fit fully on the pivoting side. Looks little bit flawed design
by
Verified Purchase
Mar 27, 2024
by
Verified Purchase
Feb 21, 2024
I had the identical towel ring installed in a bathroom for several years. It worked fine until it performed a “rapid unscheduled disassembly” :-). I am glad the product is still available from Home Depot, so replacement took 5 minutes.
by
Verified Purchase
Oct 4, 2023
Matches my bathroom accessories perfectly. So so cute. Love it. Easy to install!
by
Verified Purchase
Sep 13, 2023
by
Verified Purchase
Sep 13, 2023
Glad I was able to find a replacement.
by
Verified Purchase
Aug 13, 2023
by
Verified Purchase
Jul 29, 2023
No swing...
I'm use a towel ring that swings so your not tugging on the mount all the time which will eventually loosen from the wall and they aren't as streamline as I thought. They take up a fair amount of real estate on your wall if you have a small bath or powder room. However, the vibrant silver finish is far superior to the same finish on their faucets.
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1 found this review helpful
Jun 7, 2023
by
Verified Purchase
Mar 15, 2023
by
Verified Purchase
Feb 6, 2023
LOVE
The product and design are fabulous… never a disappointment. We are in LOVE!!!
by
Verified Purchase
Recommended
Customer review from kohler.com
Sep 23, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Sep 12, 2022
The towel ring enhances the look of our remodeled bathroom....
The towel ring enhances the look of our remodeled bathroom.
by
Verified Purchase
Aug 29, 2022
by
Verified Purchase
Aug 4, 2022
by
Verified Purchase
Jul 1, 2022
Great look but have replaced 3 times.
This is a beautiful towel ring, however I have replaced it 3 times because it broke off inside the fixture. It doesn’t get excessive pressure because I’m the only one who uses it and I’m careful. I guess I will continue to replace it every couple of years because I like the look.
by
Verified Purchase
Customer review from kohler.com
Jun 22, 2022
Perfect for bathroom...
Perfect for bathroom
by
Verified Purchase
Jun 22, 2022
It's a very nice bar but can only be position...
It's a very nice bar but can only be position one way. No way to adjust to turn around.
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Response from Kohler Product ExpertJun 22, 2022
CHARLES, my name is Jessica with Kohler Customer Service. I am sorry to hear you are not satisfied with your Alteo towel ring. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. We would like to hear more about your experience with this product. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Verified Purchase
May 20, 2022
by
Verified Purchase
Jan 6, 2022
by
Jan 4, 2022
These are horrible
These is a horrible line of bathroom accessories. Our house came with these towel rings in all of the bathrooms. The rings get loose over a short period of time and must be tightened with an allen wrench, otherwise it squeaks back and forth and then the whole ring falls off (it's not light). Some of them tighten better than others. For the others, it's like the screw can't get tight enough. The coordinating toilet paper holder and robe hooks are also horrible.
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Response from Customer Service Jan 5, 2022
shoe82, my name is Jessica with Kohler Customer Service. I am sorry to hear you are not completely satisfied with your accessories in the Alteo line. We put a lot of thought into our products. So it is unfortunate whenever we do not meet a customer's expectations. We would like to hear more about your experience with these products. Please contact our Customer Service team at 1-800-456-4537. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.