The first one was part of a remodel and was provided by the contractor. The round hook broke off. So I bought this second one so it would match the other fixtures in my bathroom. That one broke too. (Refer to attachment screenshot.)
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Response from Kohler Product ExpertNov 16, 2023
ericc56, my name is Jessica with Kohler Customer Service. I am sorry to hear your Forte towel rings have broken. This is nothing you should expect when you choose Kohler. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to helping you soon. - Jessica P. Kohler Customer Service.
Aug 30, 2021
Looks nice; broke within a couple weeks
We included the Forte line in our master bathroom renovation. After only a couple of weeks of use, the towel ring simply snapped in two during normal use. Photo attached. Working through the warranty process; definitely not something I want to deal with, especially so recent after install.
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Response from Customer Service Aug 31, 2021
JohnnyG, my name is Jessica with Kohler Co. I am sorry to hear that your Forte towel ring is not functioning as it should. This is nothing you should expect when you choose Kohler. We would like to connect with you to aid in a warranty replacement. Please contact our Customer Service team at 1-800-456-4537. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Customer review from kohler.com
Jan 8, 2013
For a Different Look THis Item is Perfect
Priced well, quick delivery and very easy setup, just used a standard screwdriver and pencil to mark my spot. (I am not mechanically inclined LOL) Item looks very nice, aesthetically pleasing. Wanted somethig different with curves for appeal. It works fine instead of a standard towel rack. What I did was put up 2 of them at different heights for different look and placed small artwork above to draw attention to them and the art. Works GREAT! 100% happy
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Verified Purchase
Recommended
4 found this review helpful
Jan 5, 2023
Great look, easy install, very solid construction....
Great look, easy install, very solid construction.
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Verified Purchase
Jun 3, 2022
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Verified Purchase
Feb 15, 2022
Very attractive and easy to install, but...
Really like this entire Forte series. Beautiful stuff. Unfortunately, I had to buy this one because the previous one snapped off after only one year of light use. Hopefully this new one will stand up better.
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Verified Purchase
Recommended
Customer review from kohler.com
Nov 17, 2021
Great, exactly what I was looking for, sturdy, and comes...
Great, exactly what I was looking for, sturdy, and comes with all the gear needed to install.
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Nov 9, 2021
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Nov 9, 2021
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Oct 18, 2021
Forte Towel Ring broken - flawed design ?
The junction where the towel ring inserts into the wall mount broke. I would like to replace with a different towel ring model that articulates (moves) Can you recommend a model that has identical mounting hardware (round plate with small post that inserts into base) ? Thanks ! Mike C
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Response from Customer Service Oct 19, 2021
Mike, my name is Meli from Kohler Co. I am sorry to read your towel ring has broken this is not something you should expect to happen. Please contact us at 800-456-4537 (M-F 8AM-5PM CST) so we may provide you with replacement options for the current mounting. We look forward to hearing from you and helping you resolve this issue. Sincerely, Meli A., Kohler Customer Service
Customer review from kohler.com
Oct 6, 2021
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Aug 27, 2021
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Aug 14, 2021
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Apr 21, 2021
Excellent fixture
Great service from HD....
Excellent fixture
Great service from HD.
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Verified Purchase
Mar 31, 2021
Looks good. Matches the style of my Forte towel racks....
Looks good. Matches the style of my Forte towel racks. Very easy to install
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Verified Purchase
Mar 18, 2021
Beautiful form that follows function buy the entire Forté collection....
Beautiful form that follows function buy the entire Forté collection.
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Verified Purchase
Mar 5, 2021
Ring matches faucets, towel bar and drawer pulls. Very nice quality.
Ring matches faucets, towel bar and drawer pulls. Very nice quality.
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Verified Purchase
Recommended
Dec 17, 2020
Matches the rings our builder installed. Great quality....
Matches the rings our builder installed. Great quality.
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Verified Purchase
Nov 11, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Oct 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jul 31, 2020
I did not realize that this does not swivel or...
I did not realize that this does not swivel or move in any manner. I’m sure it won’t last long as a result. Any tugs on the towel will put a strain on this towel ring.
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Verified Purchase
Jul 7, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jun 3, 2020
Looks nice, but the joint between the ring and the...
Looks nice, but the joint between the ring and the base is very weak. It fails after a year or so of normal use.
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Response from Kohler Product ExpertJun 4, 2020
Hi MNGuy, this is Sarah with Kohler Co. I'm very sorry to hear the ring and base joint has failed on your Forte sculpted towel ring. We would love to connect with you to aid with your warranty. Please email our team directly at KohlerCustServ@kohler.com. Your delight is our top priority! -Sarah S. Kohler Customer Service
Verified Purchase
1 found this review helpful
May 29, 2020
Excellent looking product that feels very high quality and sturdy. Pricey, but it does match ever...
Excellent looking product that feels very high quality and sturdy. Pricey, but it does match everything else Kohler.
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Verified Purchase
Recommended
Feb 25, 2020
These are solid and have excellent mounting hardware ...
These are solid and have excellent mounting hardware
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Verified Purchase
Feb 19, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jan 7, 2020
Too long to get the part. Missed promised delivery...
Too long to get the part. Missed promised delivery by 5 days. The part itself was fine and it was a fair price.
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Verified Purchase
Oct 1, 2019
Perfect. It matches everything else in the bathroom.
Perfect. It matches everything else in the bathroom.
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Verified Purchase
Recommended
Sep 10, 2019
Good instructions and easy to do...
Good instructions and easy to do
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Verified Purchase
Sep 3, 2019
Definitely a high quality item. Easy to install and the...
Definitely a high quality item. Easy to install and the box contained all the tools needed.