Thank you for sharing your experience.
I'm sorry to hear that your faucet wasn't delivered and I'd be happy to assist and resolve this immediately. The faucet and sink, depending on the combination, can sometimes ship from different warehouses. I'd be happy to address this immediately.
I've gone ahead and created a case for you with our service team - case 346550.
Please feel free to reach out to us at 800-775-0703 or via email us at customerservice@kraususa.com and we will be happy to take it from here.
Thank you for sharing your experience with us and giving us the opportunity to remedy the situation.
Best regards,
Mike
Kraus USA