Customer Reviews for LG 23 cu. ft. 4-Door French Door Smart Refrigerator with InstaView Door-in-Door in Stainless Steel, Counter Depth

We have been very happy with our refrigerator until this week it completely died and service said it was compressor. We are now waiting for part to have it fixed.

Before I got my new refrigerator/freezer I wasted a lot of fruits and vegetables. Now they stay fresh a lot longer. I bet my grocery store is missing me.

Have for 2yrs and 3 months and the compressor went bad and my warranty expire couple months ago

The light turns on simply from talking in the same room. Very irritating. LG customer service could have cared less when I called.Keeps food cold..like it should. The access door is nice but the knock feature is a gimmick item. Yes, I fell for it.

Never was up and running free of repair had to have it refunded or what was left of the prorated refund.

[This review was collected as part of a promotion.] We have enjoyed our product immensely!!! We love the features and you will be shocked on what you can fit in this supisingly spacious refrigerator.

[This review was collected as part of a promotion.] I received a classy service that exceeded the amount I paid for the compressor failure.

Compressor died. HUGE rigamarole with three companies and seven days, two technicians, and four individuals on the phone (none of whom knew what the others were doing) until the right guy showed up and fixed it. Two days later it is broken again! Not impressed!

[This review was collected as part of a promotion.] This refrigerator is the best that I have owned. There is plenty of room not only in the fridge area but also in the freezer section

Shelled out big $$$ for this premium product. I’ve had this for six years, and I’ve had about 1 service call a year. The cooling coils freeze up time after time. The guy comes to unfreeze them, and we’re good for another few months, then the cycle starts anew. Fortunately, I have an extended service contract. Now, the feature where the door lights up has gotten on a hair trigger, it lights up from random background noise in the kitchen. I’m moving on, and cutting my losses……and frustration!

Owed it for four years and the compressor has failed for the second time

I purchased this refrigerator in 2019. It started freezing up around the compressor after one year. It was making a awful racket. LG Tech came and thawed out the ice build up which was hitting the fan and making the racket. One year later -- same problem -- LG tech comes thaws it out and the refrigerator stops making the racket. One year later - same problem -- LG tech comes out and thaws it out. This refri gerator has been repaired 3 times for the same problem. Each time the AG Tech states that something has been changed and this should not happen again. Let me say -- ALL of your techs that have come to my house are wonderful representatives of your company. They are considerate to me and my house. They all are truly attempting to find the problem -- and do think that the problem should have been solved. The problem is not the TECHs -- it was a refrigerator that was built with a flaw allowing air to get into the compartment where moister will form ice around the compressor. The refrigerator is a lemon. This house has all LG appliances. I purchased all of them in the spring of 2019 when I purchased the house and redid everything. I have LG products in my Condo in Minnesota.

I bought this refrigerator 3 years ago and still absolutely love it. I love the features and ease of changing the water and air filters, along with the various compartments in the refrigerator. Would definitely buy it again!!

It stopped working after 4 years. Lucky to still be under warranty but a struggle getting repairs(2weeks and counting). Hundred dollars of food spoilage with holidays approaching. Not a pleasant experience. Expected better from LG.

We are so happy with this refrigerator but the compressor had gone out twice in less than 5 years. Thankfully both times it was replaced under warranty. This first time it stopped cooling was within the first year then right before the 5th it stopped again. I figure it’ll go out again within another 5 years then we’ll look for another refrigerator. But it sure is a good refrigerator.

[This review was collected as part of a promotion.] Bought this 4 years ago, compressor went, but was completely covered by LG. Grand-kids love knocking on the window to see whats inside. Love the cold drawer for drinks. Convenient glass door and easy clean surface are great.

I BOTH A REFRIGERATOR PACKAGE AND ARE THE WORST APPLIANCE I EVER BOTH THE APPLIANCE KEPP ON BREAKING DOWN AND TO SCHEDULE AN APPOINTMENT WHITH SERVICE MAN IS A NIGHTMARE

[This review was collected as part of a promotion.] I love our lg refrigerator and have it a year in nov. we were changing the filter and it wouldn’t fit in. Turned out the part for the filter was defective. We had a wonderful repair technician who was able to get the part really quick and install it know I have my filter water back. Yay !,,,,the technician was awesome.

[This review was collected as part of a promotion.] We love this refrigerator so much and it keeps food cold. We only had one problem after four years the compressor went, but they were out within two days and replace the compressor.

I bought this Dec 30, '18. It worked fine until about 1.5 yrs later and the front circuit board had to be replaced. About 6 months later the cooling system had to be replaced.

Love this fridge. although the compressor went out after 4 years.

[This review was collected as part of a promotion.] Had this LG refrigerator for five years and until just a few weeks ago I was so proud to own a top of the line product that had everything you would want and more. Then a problem arose it quit on us . Once I contacted LG of this problem and it went thru the channels I was contacted by a person who realized the grief I was experiencing over not having a refrigerator and having to live out of a cooler for awhile. The problem was quickly resolved by a professional LG technician and I have a like new refrigerator .

They sent technician to replace compressor but still the cooling is not the same. The technician came again after 2 months and send the cooling coil inside the fridge needs to change as well. Not happy so far. Hope they can fix it once and for all or they give me a significant discount to buy a brand new fridge.

[This review was collected as part of a promotion.] wonderful lighting and the middle drawer is very convenient without opening the entire refridgerator.

[This review was collected as part of a promotion.] Like the knock knock feature, it's very convenient. Having pull out drawers makes it easy to access the food. Overall very happy with the purchase.

[This review was collected as part of a promotion.] I just love this product. Two of my friends liked it so much they purchased one.

First it was the compressor then the whole second drawer. Compressor was at the beginning of covid so it was fixed fast, the drawer took 2 years

[This review was collected as part of a promotion.] I bought this frig just under 4 years ago. A few weeks ago, I woke up and found most of my food had thawed in the freezer and my refrigerated items were not cold. After contacting LG, I was told most likely the compressor was bad and would be repaired. Well, after almost 2 weeks I was told it couldn't be fixed. Not a reliable product. It's a shame since it had unique features and was the most expensive frig I've ever purchased.

[This review was collected as part of a promotion.] Had this repaired 2 days ago by A & E , replaced the compressor and re-charged system. 2 days later it stopped cooling again.

Good quality refrigerator, good LG service when compressor stopped working under warranty. Like features of frig. Probably would do solid door versus instaview , but like the quick access feature within the door