Customer Reviews for LG 24 cu. ft. 3-Door French Door Smart Refrigerator with InstaView Door-in-Door in Black Stainless Steel, Counter Depth
- Knock twice to illuminate and see inside InstaView's glass panel
- Door-in-Door feature gives quick access and added organization
- Smart Home enabled to operate remotely and troubleshoot
Customer Reviews
Oct 19, 2023
Very bad, terrible
Worst refrigerator ever. The compressor broke in only two years of use. LG will not stand behind their product. Stay away from this refrigerator
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Response from Customer CareNov 10, 2023
Hi there. Thank you for leaving us a review on your 24 cu. Ft. Smart wi-fi Enabled InstaView™ Door-in-Door® Counter-Depth Refrigerator. We understand the importance of your compressor working as it should to keep your food cool, and we'd be more than happy to look into this. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter or at (800) 243-0000. ^Anthony
Customer review from lg.comOct 10, 2023
Fridge
[This review was collected as part of a promotion.] Am Really happy with my purchases an choice I made with this product
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Response from Customer CareOct 27, 2023
Hi, there. We're absolutely thrilled to hear that you're really happy with your purchase and the choice you made with our product! If you ever have any feedback, questions, or need assistance in the future, please don't hesitate to reach out. We're here to make sure you continue enjoying your product to the fullest. Thank you for choosing us!
Customer review from lg.comOct 2, 2023
Great features!
[This review was collected as part of a promotion.] I’ve had my Lg frig about a month! I love it….. very user friendly! I love the 2 drawers in the freezer. I also enjoy the little side door (with the mirror😉) !
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Customer review from lg.comSep 24, 2023
Horrible refrigerator
[This review was collected as part of a promotion.] Worst refrigerator ever. LG will not support their own product. I will stay away from these company
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Response from Customer CareOct 20, 2023
Hi. We understand you have an unresolved issue and would love to extend to you the support of our social media team. Please reach out to our team by sending us a PM on Facebook or a DM on Twitter with your phone number and refrigerator information (model and serial numbers). Our handle for these platforms is @LGUSSupport. We look forward to your message! ^Chris
Customer review from lg.comSep 20, 2023
Insta-view door is a wonderful feature.
Purchased in 2018, the compressor died about 2.5 years after. LG has repaired it free of charge, but in the meantime, I lost food. The appliance works well otherwise. I really like the instaview door, the temperature keeps everything cold. I like the digital display but the LG app has never connected to the appliance despite numerous attempts.
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Response from Customer CareNov 10, 2023
Hi Katy! Thank you so much for your feedback we appreciate it. This is the kind of thing that LG doesn't stand for. We are happy to hear that you managed to get your compressor fixed. That is great news. If you feel that you need to further discuss those spoiled food details, please reach out to us on Twitter @LGUS or by way of PM on Facebook. Thank you again for the feedback. - Trey
Customer review from lg.comSep 17, 2023
More than a refrigerator and freezer. LIFE’s GREAT
[This review was collected as part of a promotion.] Best ever and like a vehicle must have regular service and maintenance. I am so appreciative of the warranty and outstanding service and repair to replace a compressor and now have a new fully functional refrigeration. Love the filtered water and glass light up door compartment.
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Customer review from lg.comSep 7, 2023
We were very impressed with the service technician and the service we received.
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Customer review from lg.comSep 2, 2023
Instant View Door A Great Feature
We’ve had our LG Refrigerator Model LFXC24796 since Dec. 2019. Since then, we’ve had to replace the refrigerator compressor. When we purchase the refrigerator, we took out extended warranty, so the compressor was replaced at no charge. We have not encountered any other problems. Although sometimes an ice cube gets jammed in the chut and you run out of ice. Replenishing the ice takes a while but it’s no deal breaker. Lots of information is available on the LG website. I would like to see a list of recommended service/parts dealers for my area on the LG website.
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Customer review from lg.comAug 24, 2023
Great feature
[This review was collected as part of a promotion.] I bought this a few years ago I love that you could tap the glass
And see what you wanted to remove from the fridge
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Customer review from lg.comAug 19, 2023
Nice Features, not Reliable!
[This review was collected as part of a promotion.] Compressor went bad after a couple of years, then the icemaker started to act up. Now the refrigerator section is freezing some of the food. Changing the temperature setting does nothing.
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Response from Customer CareAug 23, 2023
Hi. We understand how important your refrigerator is to your routine and would like to help resolve the issues you've described. So that we can help reach the appropriate resolutions, please contact us on Facebook or Twitter at the handle @LGUSSupport. Feel free to DM us on Twitter or PM us on Facebook with your phone number and fridge information included (model and serial number). We look forward to your message and offering our support! ^Chris
Customer review from lg.comAug 17, 2023
Not reliable
The fridge has some great features. Most notably the way to open one of the door only to see the little shelves right inside that door is great for avoiding all the cool air escaping when you want to get our the milk or butter.
But it's not reliable. After 3 years it broke once due to ice clogging up a pipe. After 5 years it broke again, and this time it was refrigerant leaking (probably from an evaporator), which is an expensive enough fix that we're replacing it. It's not ok to up replacing a refrigerator after only 5 years.
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Response from Customer CareNov 2, 2023
We're deeply concerned that our resolution to your issue did not meet your expectation, and we weren’t able to demonstrate how much you mean to us. As much as we hate to see you go, we understand that having issues with your product in such a short time span must’ve caused a lot of inconvenience on your end. We apologize again for all the trouble caused and wish you all the best. Please reach out to us if you have any questions or concerns. ~Tanisha
Customer review from lg.comAug 16, 2023
Worst fridge ever!!!
Have had it for 5 years and the compressor has blown 2 times and the freezer is horrible! Had to unplug it twice and let it defrost because ice blocks form easily and make it not work correctly. The ice maker is horrible too!
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Response from Customer CareAug 16, 2023
Hey there. Thank you for taking your time in leaving us a review regarding your 24 cu. ft. Smart wi-fi Enabled InstaView. We understand the importance of having a working refrigerator, and we want to ensure that you get the best quality experience with this unit. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony
Customer review from lg.comAug 11, 2023
Mnice features and performance
Bought unit 4 years ago. It has been working fine until the compressor stopped working. It took a MONTH to get the part and a repairman out to install it.
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Response from LG Social MediaAug 26, 2023
We read your feedback, and we're sorry to know that our LG 24 cu. ft. Smart Wi-Fi Enabled InstaView™ Door-in-Door® Counter-Depth Refrigerator (LFXC24796S) caused you inconvenience and that the repair and part needed took so long to get installed on your unit. Your feedback is highly valuable to us, as it provides a fresh perspective that helps us improve our services and shape future product developments. Should you require additional assistance or have further questions regarding your unit, please send us a private message on Facebook or Twitter using @LGUSSupport. It will be our pleasure to assist you. -Shae
Customer review from lg.comAug 7, 2023
Piece of garbage
Its giving problems since day one also door is peeling
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Response from LG Social MediaAug 8, 2023
Hi, we understand your refrigerator failed to meet your expectations! So that we can address the issues you're having in your fridge, please reach out to us on Facebook at the handle @LGUSSupport. Include your phone number and fridge information (model and serial numbers). We look forward to your message and to helping to resolve any issues you may be experiencing. ^Chris
Customer review from lg.comAug 6, 2023
Quick access through small door
Can’t live without it. It’s so easy to grab and go. Milk, cream cheese, or drinks. Went from side by side to large shelve space. Had it serviced under warranty for compressor, it’s ready for another 5 yrs.
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Customer review from lg.comJul 16, 2023
Life is good
[This review was collected as part of a promotion.] I bought it6 years ago and still happy with the quality
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Customer review from lg.comJul 16, 2023
Great explanation
[This review was collected as part of a promotion.] The o ly thing is it lasted 6 years hope it last 6 more
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Customer review from lg.comJul 10, 2023
Has been great, love the clear door feature.
[This review was collected as part of a promotion.] I have had it 6 years and no major issues. Ice maker is great.
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Customer review from lg.comJul 8, 2023
It’s been great until the compressor stopped working last week.
It’s five years old and I didn’t expect that expensive repair bill.
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Response from Social/LGJul 27, 2023
Thank you for bringing this to our attention, and we are sorry to hear about your experiences with the LG Refrigerators compressor. Your review matters to us, and we genuinely value your input. It does not go unnoticed. If you have any concerns in the future, please send a private message to our LG Social Support team on Facebook or Twitter at @LGUSSupport. ~Rita
Customer review from lg.comJul 6, 2023
Great service
My compressor failed after almost 5 years, and LG sent out a great technician who fixed it right up!
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Customer review from lg.comJun 28, 2023
Great features. Eye catching design.
I purchased this refrigerator a couple of weeks ago and love almost everything about it. The craft ice is by far my favorite feature!! The only knock I have is the pre measured water feature. It would be so much better if you could select the ounces you want and be able to just leave the glass or container there without having to hold it for it to fill. Aside from that everything else has been perfect so far.
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Customer review from lg.comJun 27, 2023
Compressor replacement
[This review was collected as part of a promotion.] Our compressor failed a month short of 5 years. Luckily it has a 10 year compressor warranty. It took a few days to get here, but LG replaced it and we are back up and running.
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Customer review from lg.comJun 26, 2023
Nice features, but there are problems
I bought this unit about 1 year ago. Both ice makers have gone out and been replaced. This is the 2nd LG I have purchased and both have had similar problems. That being said, I have been impressed with the warranty claim and repair process. Once you get a claim filed, they assign it to a tech and it is a seamless process.
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Response from LG Social MediaJun 27, 2023
Hi, Simon! Thanks for the kind words; we're glad we were able to get everything back to normal with your refrigerator. Please be sure to reach out if we can ever help again! ^Ian
Customer review from lg.comJun 13, 2023
I got this refrigerator about 4 years ago. I have had trouble with compressor and it had to be replaced.
I got the black stainless and am disappointed that it doesn’t have anything available if it gets scratched to repair. The part would need replaced which is too expensive
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Response from Social/LGJun 14, 2023
Hi, there! We appreciate you taking the time to share your concern regarding your LG French Door Refrigerator. We value your opinion, and it does not go unnoticed. We would like to recommend Amazon, if you haven't checked for the scratch repair kit. Also, if you can share your opinion on our LG feedback page as well: https://www.lg.com/us/support/feedback. Thank you!. ~Rita
Customer review from lg.comJun 12, 2023
I did love it but!!!
[This review was collected as part of a promotion.] I used to love it but it has been broken ( not chilling ) at all for close to four weeks now while waiting for LG or warranty to help me.
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Response from social/LGJun 12, 2023
Hi there, We see that your reporting a broken LG Refrigerator. We know how important your time is, And this inconvenience is not what we desire to add to your situation. Please if you would allow us the opportunity to rectify things we'll do all that we can with the available resources. We would like to discuss this further with you. Please contact us with the serial number of your unit along with a good contact number associated with your account so that we can sort this out. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport. ~ Tanisha
Customer review from lg.comJun 6, 2023
Don't buy!
I have owned this refrigerator since we moved into the house about 18 months ago. It has been one problem right after another. We have had to have virtually the entire mechanical parts of the appliance replaced and have lost 5 full refrigerators worth of food totalling more than $3,000.00. I could have bought a replacement for it instead. From ice machine issues, compressor problems, leaking, and other issues. I can honestly say I will never buy another LG product again. The only thing that was positive were 3wo repair technicians who came to do all the repairs. They were exceptional and outstanding.
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Response from Social/LGJun 9, 2023
We’re sorry to hear that your LG French Door Refrigerator fell short of your expectations. Your feedback is very important to us, and it helps us in finding new ways to improve our services and future product developments. Your thoughts do not go unnoticed and we apologize for the inconvenience you have experienced. We do hope you will still be part of the LG family in the future. ~Rita
Customer review from lg.comJun 5, 2023
great fridge
the fridge is less than 5 years old and the cooking system broke. customer service replaced everything parts and labor. but it should not have happened.
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Response from LG Social.Jun 6, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Customer review from lg.comMay 31, 2023
Professional, quick, and courteous service
[This review was collected as part of a promotion.] My fridge compressor went out and needed service. The interaction with setting up the appointment and the tech replacing it, was seamless. Will recommend LG products. Stress free experience.
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Customer review from lg.comMay 30, 2023
Great Features
Beautiful refrigerator/freezer! Easy to use features.
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Customer review from lg.comMay 24, 2023
Lots of room
I bought it 5 years ago and the compressor went on the last day of the warranty 😡
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Response from social/LGMay 25, 2023
Oh Wow! We would like to extend our sincere regret that you've had a bad experience. However, All is not lost. Please give us a call at our 800-243-0000 Customer Service line or you may reach out to us through our social media platform on Facebook or Twitter and use the handle @LGUSSupport. Please be prepared with your model/serial number and a good contact number so that we can explore other options that may still be available. ~Tanisha
Customer review from lg.com
