[This review was collected as part of a promotion.] Excellent item, the only issue I found is that the catalog says this can be paired with an outlet using a gang 1+. They do fit, but are not designed to “snap in” in place. I ended up using two of these half-size USB in a regular 1 gang plate.
by
Response from P&S Technical SupportJan 24, 2024
Hello and thank you for your review. I'm sorry to hear you've had some trouble with your installation. For clarity, the devices are designed to be installed in both 1-Gang and 1-Gang+ applications respectively. Please feel free to contact us in Technical Support for further installation support.
Verified Purchase
Recommended
Customer review from legrand.us
Feb 17, 2023
When USB not used it makes high pitch noise
I bought 2 1/2 size USB outlets to go with my 15 and 20 AMP plugs.
had to remove them next day, since both of them emitted extremely annoying noise.
by
Response from Customer SupportFeb 20, 2023
Hello - We are sorry to hear you are not satisfied with your product. We would like to hear more about your experience and help alleviate any issues. Please reach out to our Tech Support team and we can assist you!
Email: tech.support@legrand.us
Phone: 844-957-3783
Mon-Fri: 8am - 6pm EST (excluding holidays)
Customer review from legrand.us
Sep 9, 2022
High Pitch Sound is unbearable!
I got these because they are the only product of it's type. A single USB outlet. I've dealt with the whining for a while now. I have 5 of these and it was just expensive for what it is. I'm losing my mind! I have 3 in the living room and they just emit this high pitch sound 24/7.
by
Response from Customer ServiceSep 9, 2022
Hello - We are sorry to hear about your experience. The issue you are referring to was a display error on our site that has since been corrected. We apologize for the inconvenience this has caused and encourage you to contact our customer support team at 844-957-3783 (Mon-Fri, 8am-5pm EST) so we can work to resolve this with you. Thank you.
Customer review from legrand.us
Feb 18, 2021
installed well, but I have not used it for charging...
installed well, but I have not used it for charging of services. The largest risk would be the USB port would break and you need to replace it but since it is independent of the other 1/2 size box it does not require a full replacement. If you like Adorne, might as well install one of these; especially if a USB-C one is released.
by
Verified Purchase
Feb 15, 2021
Great product
I really liked the product! Worked as it should so I'm happy about the purchase
by
Verified Purchase
Recommended
Customer review from legrand.us
Nov 24, 2020
Works as you would want
I mounted mine sideways and it connected easily and the pigtails were flexible enough to make it easy to fit into the box. It sits well next to a 1/2 size nightlight
by
Verified Purchase
Recommended
Customer review from legrand.us
Sep 17, 2020
Great Product
I’ve been using it for a few weeks now and it works great. Easy to install and adds a nice modern touch.
by
Verified Purchase
Recommended
Customer review from legrand.us
Jan 23, 2020
Fast Charging?
When will Legrand update it's current USB outlet to support fast charging, QC 3.0? I;m hesitant to install this product as all the newer phones/tablets/etc, now have fast charging capabilities. Thanks.
by
Response from Customer SupportMar 13, 2020
Thanks for reaching out! We do offer fast charging options in our radiant Collection. If you have any more product questions please reach out directly to technical support.
(800) 223-4162, Option #3
8:00 a.m.-8:00 p.m. EST
tech.support@legrand.us
Recommended
Customer review from legrand.us
Nov 15, 2019
No more coil whine from USB Outlet
Received two replacement USB outlets after notifying Legrand about an issue of a high pitched sound coming from three year old USB outlets. In the industry this noise is called coil whine. Legrand's replacement USB outlets are now completely silent and include a new green grounding wire. Installation took about 15 minutes.
by
Customer review from legrand.us
Oct 17, 2019
Looks good, annoying high pitch sound
I installed two of these USB outlets in different locations of my condo. They look good and were easy to install. The major downside is that after awhile, they both began to emit a high pitched noise when not in use. The noise drives me crazy!
by
Response from Customer SupportOct 18, 2019
Hi, we are sorry to hear that! Please reach out to our technical support team and they can help resolve the issue.
(800) 223-4162, Option #3
8:00 a.m.-8:00 p.m. EST
tech.support@legrand.us
Customer review from legrand.us
Sep 18, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jul 22, 2019
Wonderful product
Last week, I purchased the USB half-size.
It all was in fantastic work!
I would have liked a little more information about combining the USB wih the normal size.
by
Verified Purchase
Recommended
Customer review from legrand.us
Feb 4, 2019
Great option
This is the fourth half size USB outlet we will have. They are great add ons to existing Legrand outlets (like I’m doing) or a great way to keep your highly visible outlets from getting cluttered. This USB outlet will be dedicated to Alexa.
by
Verified Purchase
Recommended
Customer review from legrand.us
Jan 2, 2019
Well made component
Installed on a kitchen remodel, looks great and works the same. Love the "snap in place" to mount the the hidden wall subplate.
by
Verified Purchase
Recommended
Customer review from legrand.us
Oct 3, 2017
Great product
Great product
by
Verified Purchase
Recommended
May 16, 2017
it has a very annoying pitch sound....
it has a very annoying pitch sound.
by
Verified Purchase
Dec 8, 2016
Great. Clean look.
Bought four of the units. They were easy to install, look clean, and it's great to not use bulky chargers.
by
Recommended
Jan 15, 2016
Good product, misleading picture and name
The picture shows two USB outlets and calls them duplex. The duplex name is due to the fact two are required to fill the slot and not because two are supplied. You must purchase two individual USB outlets for each to fill the face plate.
I called Home Depot believing I had been shorted one of the two USB outlets pictured. Customer service agreed based on the online ad, that I should have received two units, and stated Home Depot would ship the missing unit.
Later the same day I was informed by email the second unit would not be sent and despite the name and the picture one was all I had purchased and would need to purchase a second one, which I did.
There needs to be a revision to the online ad indicating that two are required and must be purchased separately.
by
Verified Purchase
Recommended
2 found this review helpful
Dec 27, 2015
Modern Technology w/ a Contempoary Look
USB outlets are a great addition to ones home and the Adorrne collection will give you the sleekest look more than anything on the market.
Assuming you pair with a duplex outlet make sure 1. You purchase a 3 module wall plate (standard is 2) 2. Keeping your wires neat and organized in the box is important to avoid cramming everything back in, as you will need to wire nut a thicker gauge wire from the USB outlet into the duplex.
I have not had any issues thus far with my iPhone 5 freezing while charging. On top of that I have it wired into a duplex which is half controlled by a switch.
by
Recommended
Nov 30, 2014
Confusing product description
I do not know if it's me: Duplex means TWO, not ONE or SIMPLEX. The picture also shows TWO not ONE. When ordering this device, and I checked the part number on the package, you receive ONE USB outlet, and you need to buy a SECOND one to create a DUPLEX USB OUTLET. Somebody has it backwards!? By the way, I saw comments about the stranded wire of this device: The easiest is to take your soldering iron, and use some solder to have a solid end which you can push into a spring loaded wire connector.
by
DIY
Recommended
1 found this review helpful
Aug 27, 2014
Great Design, Requires all new components
Quick Review:
Pros: Good design, works great, good spread of face-plate designs.
Cons: Costly vs competitors after purchasing all components, can't buy just one, directions don't elaborate multiple configurations, stranded wire requires pigtail.
Long Review
The vast differences between the Legrand Adorne collection and the generic stuff makes it a design faux pas to mix and match the two in the same house. If you change one switch or outlet, you'll find yourself wanting to change them all. Given the pricey nature of this line, doing so will rack up the costs pretty quick, especially for a large house.
Needing a USB charge port in the living room, I purchased this product, a two module outlet and a three module face plate. When I tried to install it, I realized that this particular configuration is not outlined in the instructions, so a little analysis and ingenuity was needed. It will fit together, but both the outlet and the USB unit must be turned sideways for them to lock into the face plate's frame. I arranged the USB on the bottom (so the voltage information is facing up) and the outlet on the top. Everything works fine and it charges my iPhone pretty quickly. And, I'm not sure if the previous reviewer got a different version, but the one I purchased is 10.5W. (W = V * A, 10.5W = 5 VDC * 2.1A)
Also worth mentioning, the stranded wire that Legrand uses on the USB will usually require a pigtail to attach it to the solid wire that is in most houses. This is usually a minor inconvenience, but can be problematic for boxes with a lot of wires.
by
Pro
1 found this review helpful
Jul 15, 2014
Awesome product. Silly I had to have it shipped.
Awesome product. Installed just as it said. High quality. Wish it came in black. Only real comment was that this should be available in store. Started getting these from a competitor because they keep them in stock all the time instead of a special order.
by
DIY
Verified Purchase
Recommended
3 found this review helpful
Jun 18, 2014
Convenient outlet.
The whole legrande line works for me.
They're very easy to install. Keep in mind that this usb outlet is not the best tablets and some phones ,As it is only 5 watts. Most of them need 10w to charge effectively .
by
Verified Purchase
Recommended
2 found this review helpful
Feb 11, 2014
very sleek / very pricey
Love it. Hate wires and cords, so I got two of these and two super short cables for my i-devices. Now my counter looks neat and clean.
Super easy install. Very pricey, but easy on the eyes.