Hey Candy,
We are sorry this topper did not work for you. This topper will soften the sleep surface of a too-firm mattress. Support will come from a firm mattress and is not a function of a super-soft topper. As advertised, this model is ultra-plush, and it will provide some "sink" as an intentional design feature. This works best for those who like a body-hugging sleep experience.
Bedding needs vary and understand this product may not be the best fit for you. We value you as a customer and care about your satisfaction. You can email us at online@lucidmattress.com and we would be happy to assist you in finding a solution or a return to Home Depot.
Thank you!
Lucid. Beds for the Whole Family