Customer Reviews for MOEN Genta LX 24 in. Wall Mounted Towel Bar in Matte Black
- Durable zinc construction
- Chrome finish works with any decorative style
- Matching MOEN accessories available
Customer Reviews
Mar 8, 2023
Towel bar
Great little towel bar. Fit perfectly right where I wanted it to go
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Mar 8, 2023
Exactly what I was looking for. Sleek,modern, shiny. These look...
Exactly what I was looking for. Sleek,modern, shiny. These look great!
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Mar 1, 2023
Upscale Look
Perfect looks stunning and easy to use
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Mar 1, 2023
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Mar 1, 2023
Love them. Sleek and beautiful. This is our second bathroom...
Love them. Sleek and beautiful. This is our second bathroom we installed these in. Getting ready for the third.
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Response from Moen Plus SupportMar 5, 2023
Hello TARA and thank you for the feedback you posted on the Home Depot website. The Moen Genta LX 24 in. Towel Bar in Chrome has been thoughtfully designed, manufactured under strict quality guidelines and is backed by our lifetime limited warranty to the original product purchaser. Our product specialists are available for pre-purchase, installation or warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Feb 22, 2023
We installed these in our guest bath during a remodel...
We installed these in our guest bath during a remodel and are going to use them in our main bath remodel too. Nice, sleek design will go well with most any decor.
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Feb 15, 2023
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Feb 4, 2023
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Feb 2, 2023
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Jan 26, 2023
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Jan 12, 2023
Piece of Garbage-When Will I Learn?
I've had it with Moen's crap products and impossible installations. They give you zero margin for error, and once you've made the inevitable mistake you're right back to patching the wall, repainting, and starting over. I just want a towel bar on the wall, and they turn it into a production. Thanks again, for nothing.
Just please spare me the condescending "we care about your purchase" response. I'll just return it and get something better (more waste of my time)
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Response from Moen Plus SupportJan 15, 2023
Thank you Mike so much for the feedback you posted on the website. If you need installation assistance for the Moen Genta LX 18 in. Towel Bar in Brushed Nickel, please contact Moen directly at 800-289-6636. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Time.
Dec 21, 2022
Looks good and it was easy to install. Thank you....
Looks good and it was easy to install. Thank you.
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Dec 16, 2022
Pic doesn’t show that it’s not a solid one-piece but...
Pic doesn’t show that it’s not a solid one-piece but three different pieces. It is loose and shaky.
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Response from Moen Plus SupportDec 16, 2022
Hello Batman thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the BH3886CH Genta LX 6.88 in. Hand Towel Bar in Chrome did not meet your expectations. The product should be secure once installed with the mounting anchors and brackets.
As the original purchaser of the product, you can contact Moen directly under the product lifetime limited warranty. Our product specialists would be happy to troubleshoot the issue and work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm (EST).
As the original purchaser of the product, you can contact Moen directly under the product lifetime limited warranty. Our product specialists would be happy to troubleshoot the issue and work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm (EST).
Dec 14, 2022
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Dec 7, 2022
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Dec 7, 2022
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Nov 29, 2022
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Nov 27, 2022
Easy to install, and looks nice....
Easy to install, and looks nice.
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Nov 9, 2022
very easy to install and very decorative...
very easy to install and very decorative
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Sep 29, 2022
Easy install but I like rings better than bars but...
Easy install but I like rings better than bars but not available in this style
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Response from Moen Plus SupportOct 2, 2022
Hello MARK and thank you for the feedback you posted on the Home Depot website. The Moen Genta collection offers both a towel ring-#BH3686BL and a hand towel bar-#BH3886BL. The following link will allow you to view the Moen Genta LX 6.88 in. Hand Towel Ring in Matte Black on the Home Depot website:
https://www.homedepot.com/p/MOEN-Genta-6-88-in-Hand-Towel-Bar-in-Matte-Black-BH3686BL/320176805
Moen product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
https://www.homedepot.com/p/MOEN-Genta-6-88-in-Hand-Towel-Bar-in-Matte-Black-BH3686BL/320176805
Moen product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Sep 8, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Sep 2, 2022
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Aug 26, 2022
Love it, very modern and nice looking...
Love it, very modern and nice looking
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Jul 21, 2022
Very good quality product!...
Very good quality product!
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Jul 18, 2022
This Moen towel bar looks great in my bathroom but...
This Moen towel bar looks great in my bathroom but I have to give it only 4 stars because it rattles unless it’s lined up perfectly.
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Jul 6, 2022
Easy to install. Meet description. Sturdy build....
Easy to install. Meet description. Sturdy build.
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Jul 6, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jun 30, 2022
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Jun 22, 2022
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Jun 1, 2022
Surprisingly more difficult to install than expected
Terrible to install. Followed exact templates and instructions and it was unstable and too sensitive measurements to align bar accurately without gaps. Returning matching paper holder.
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Response from Moen Plus SupportJun 3, 2022
Hello Finattack and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the trouble that you experienced with the product installation. The Moen Genta BH3886CH Hand Towel Bar complements the Moen Genta collections contemporary, curved edges. This product can be installed into drywall with the provided installation hardware. Installation into a wood stud does require wood screws. We are sorry to hear that you are returning the products and hope that you will consider Moen for future purchases. As a reminder, Moen products are backed by the Moen Limited Lifetime Warranty. For pre-purchase, installation or warranty assistance, please contact us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
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