I like that it saves water, but it does not clear the back and sides of the bowl as well as the toilet that I had before because the water barely reaches the back and sides.
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Response from NCCGBFeb 23, 2024
Hello Richard, Thank you for taking time out of your day to provide feedback. There are adjustments that can be made to the fill & flush valves, as well as other troubleshooting techniques, that could possibly improve the efficiency of the flush performance. Please call Customer Service @ 1-800-831-8383 where one of our Representatives can assist you.
Verified Purchase
Feb 14, 2024
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Verified Purchase
Feb 7, 2024
Our water usage has decreased dramatically. Sometimes it takes a double flush, but that's nowhere near what our previous toilets used.
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Verified Purchase
Feb 7, 2024
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Verified Purchase
Jan 31, 2024
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Verified Purchase
Jan 24, 2024
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Verified Purchase
Jan 11, 2024
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Verified Purchase
Dec 26, 2023
Please do not buy this
I have never seen such a poor flushing toilet in my whole life. Using it for few days now. Literally had to flush 7-8 times for crap to fully go away. Lot frustrated with this buy. Please do yourself a favor and do not buy this.
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Response from NCCGBJan 5, 2024
Hello Kishore. We appreciate your feedback and apologize for the inconvenience you are experiencing with your toilet. On this model it is critical that the tank is seated properly on the bowl to assure that the vacuum system has a proper seal to maintain the flush efficiency. You can try to re-seat the tank to assure the seal is correct. Please call Customer Service @ 1-800-831-8383 where one of our Representatives can assist you.
Dec 23, 2023
Please avoid this toilet
Bought two of these toilets about a year and a half ago. Rarely do they ever flush in one go. So are you really saving any water if you have to flush twice every time? No you aren’t. Buy something else. And they gurgle like no one’s business. Buy something else.
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Response from NCCGBJan 5, 2024
Hello whittie28. We appreciate your feedback and apologize for the inconvenience you are experiencing with your toilet. On this model it is critical that the tank is seated properly on the bowl to assure that the vacuum system has a proper seal to maintain the flush efficiency. You can try to re-seat the tank to assure the seal is correct. Please call Customer Service @ 1-800-831-8383 where one of our Representatives can assist you.
Dec 14, 2023
defective toilet, don't buy
It never worked after the installation, had to flush 4-6 times just to get toilet paper to go down. I called a plumber, had my sewer lines scoped inside and outside, no issues. The plumber did a colored fill test and found out it was a defective toilet. I had to pay to have it installed and another $200 to find out it was a defective toilet. I took it back to Home Depot, after waiting over an hour in person and on the phone, HD told me to contact the manufacturer.
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Response from NCCGBDec 15, 2023
Hello Valued Customer, We appreciate your feedback and apologize for the inconvenience you experienced with your toilet. Should you have further comment or need future assistance, please call Customer Service @ 1-800-831-8383 where one of our Representatives can assist you.
Nov 8, 2023
Flush is incomplete requires second flush.
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Response from NCCGBNov 9, 2023
Hello Stanley, We thank you for taking time out of your day to provide feedback and apologize for any inconvenience you are experiencing with your toilet. With this toilet most initial flushing issues are due to the vacuum system not being properly aligned. Usually this can be rectified by loosening the tank & shifting it slightly to re-position. Many times, you can feel a little displacement as the tank moves into the correct position. When re-tightening the tank, start with the nut away from the fill valve, to help maintain proper seal. For further details, please call Customer Service @ 1-800-831-8383 where one of our Representatives can assist you.
Verified Purchase
Nov 1, 2023
The water savings are great they function as advertised saving lots of water and wear and tear on the septic.
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Verified Purchase
Oct 27, 2023
It's a great toilet. Flushes everything. Uses less than a gallon per flush.
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Verified Purchase
Oct 18, 2023
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Verified Purchase
Oct 14, 2023
Bought two and when one was unboxed by plumber it has a crack in it. Will return. The other one is doing good. I have to others that have been service for a couple of years with no complaints
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Response from NCCGBOct 16, 2023
Hello Valued Customer, Thank you for taking time out of your day to provide feedback. Should you have further comments or need future assistance, please call Customer Service @ 1-800-831-8383 where one of our Representatives can assist you.
Verified Purchase
Oct 10, 2023
No more water problems
We own several rental units in a rural location without municipal water. Seven toilets in all. If we don’t get enough rainfall, we have to order water trucked in at $300 a truckload. We replaced all seven toilets with this model and haven’t had to pay for water in a year. We used to have to get water delivered at least every six weeks. The toilets have paid for themselves and flush quite well, we’re happy.
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Recommended
Oct 4, 2023
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Verified Purchase
Sep 27, 2023
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Verified Purchase
Sep 25, 2023
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Verified Purchase
Sep 20, 2023
The fixture install was an easy endeavor, even in an old home. It's looks nice too. I give it a four star because I don't know how long it will last. It's a new idea so we'll see how this goes.
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Sep 20, 2023
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Sep 13, 2023
It’s better than I expected
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Verified Purchase
Aug 9, 2023
We chose this toilet again after installing the same one in our upstairs bathroom. The instructions were easy to follow and installation was simple. I would recommend this toilet to DIY homeowners.
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Verified Purchase
Jul 26, 2023
This is my second one I bought since I moved to a different house. Excellent performance and reduces strain on my ancient septic system. The closes competitors don't come even close to how efficient this is, worth the special order and waiting
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Verified Purchase
Jul 20, 2023
There was not enough water pressure to flush the toilet....
There was not enough water pressure to flush the toilet.
we returned them.
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Response from NCCGBJul 21, 2023
Hello Valued Customer, Thank you for taking time out of your day to provide feedback. Should you have further comments or need future assistance, please call Customer Service @ 1-800-831-8383 where one of our Representatives can assist you.
Verified Purchase
1 found this review helpful
Jul 20, 2023
Performs as advertised.
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Verified Purchase
Jul 19, 2023
Love this toilet. It looks good, it functions perfectly and it is the ONLY toilet I can find that is less than a gallon per flush. Other toilets are low flow certified but this one is the champion. Only if a lay an u usually large deuce, it may require 2 flushes but most of the time one flush will take care of everything. The only thing this is missing is a soft close lid. Other than that it’s perfect!
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Verified Purchase
Jul 19, 2023
Best toilet ever made
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Verified Purchase
Jul 13, 2023
Efficient water use, good flush, high off ground, seat may not be comfortable for everyone.
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Verified Purchase
Jul 12, 2023
Very low flow and effective. Quiet compared to most American toilets but not as quiet as the Ifo which it replaced and the seat seems very hard