Hi Kim,
Sorry to hear of your experience with your Avalon faucet. Please don’t get frustrated, allow us to help you get your faucet back in working order. We can send you the complete aerator assembly #941-463J you need at no cost under warranty. As the original purchaser of the product, you are backed by a Pfister Lifetime Mechanical & Pfinish Warranty that covers Pfinish & Pfunction for as long as you own your home. Please call us at 1-800-732-8238 to get this resolved as soon as possible. We hope to hear from you soon!
Thanks,
Pfister