Got this stool today (online order) all the hardware was rattling around loose in the box, 2 bolts, one washer, and three nuts were missing. I found stuff around my shed to put it together. The first time I sat on it, it broke. I won’t return it, it is a 20 mile ride one way for me and I’m not mailing it. I’ll just build a wooden seat for it but very unsatisfied after spending 40 bucks. I am usually pretty happy with Home Depot products, but not this time.
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Response from Trademark GlobalMay 8, 2023
We're sad to hear about this. Your feedback really matters to us and we thank you for sharing this with us. We're always in the process of finding ways to improve our products and sharing your feedback with us means a lot. Thank you and have a great day!
Recommended
Apr 5, 2023
Do not buy this product
Seat cracked the first time I used it. I weigh about 180 pounds. Very flimsy design.
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Response from Trademark GlobalApr 10, 2023
We're truly sorry to hear about this. We know this can be frustrating and we'd like to assist. Please visit us at teamcustomerservice.com so we can further look into this. Thank you!
Verified Purchase
May 1, 2024
Complex to put together and not all the parts were included in the box. I returned it.
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Response from Trademark GlobalMay 2, 2024
We're sorry to hear about this. This is truly unfortunate and we'll be sure to look into it. Thank you for sharing this with us and have a great day!
Verified Purchase
Apr 3, 2024
Did not come with all the screws, bolts, nuts and washers. Have contacted customer support twice and still no answer. So very disappointed!!!
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Response from Trademark GlobalApr 4, 2024
We're sorry to her about the missing parts. We ensure all items leave our warehouse complete with the necessary parts for this not to happen. It could have been lost while in-transit. We suggest reaching out to us at teamcustomerservice.com so we can help resolve your issue. Thank you!
Verified Purchase
Apr 1, 2024
its not shiped yet
Fed x indicates they do not have it yet! Whats gping on? Thank you
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Response from Trademark GlobalApr 3, 2024
We're truly sorry to hear about this. Please send us an email at teamcustomerservice.com so we can check on this. Thank you and have a great day!
Recommended
Mar 27, 2024
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Verified Purchase
Mar 13, 2024
by
Verified Purchase
Feb 1, 2024
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Verified Purchase
Nov 9, 2023
easy to assemble, works great for weeds, I have a bad back so it is helpful.
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Response from Trademark GlobalNov 9, 2023
We so love the details you put into this positive review. We're happy this Garden Stool has been very helpful to you in performing your tasks. Thank you for your purchase and have an awesome day!
Verified Purchase
Sep 29, 2023
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Verified Purchase
Aug 10, 2023
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Verified Purchase
Jul 7, 2023
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Verified Purchase
May 24, 2023
Seams kind of cheaper. I will be returning...
Seams kind of cheaper. I will be returning
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Response from Trademark GlobalMay 25, 2023
We're truly sorry to hear about this. Thank you for letting us know about this. We'll look into this and find ways on how to improve the product. Have a great day!
Verified Purchase
May 11, 2023
It is a peace of junk broken already I used...
It is a peace of junk broken already I used it two times
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Response from Trademark GlobalMay 12, 2023
We're sorry to hear about your experience. We truly value your feedback since this helps us check and find ways to improve this product. We hope we can still help sort things out for you. Please send us a message at teamcustomerservice.com so we can look into this further. Have a great day!
Verified Purchase
May 7, 2023
Fell off on to concrete driveway .. It’s hard to...
Fell off on to concrete driveway .. It’s hard to use in the grass so I may take it back to Home Depot.
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Response from Trademark GlobalMay 8, 2023
Thank you for your feedback. We value every feedback and we'll take this as an opportunity for us to improve it. Have a great day!
Verified Purchase
Apr 12, 2023
The thing was easy to put together. But as soon...
The thing was easy to put together. But as soon as I sat 190 lbs down and rolled the seat burst into many pieces. I don't even have something to use as a mold. Can I get a new seat or my money back.
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Response from Trademark GlobalApr 13, 2023
We're truly sorry to hear about this. We know this can be frustrating and we'd like to assist. Please visit us at teamcustomerservice.com so we can further look into this. Thank you!
Verified Purchase
Mar 29, 2023
Cart Lower
Its much smaller and lower to ground than I imagined
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Response from Trademark GlobalMar 30, 2023
We're sorry to hear about this. We understand how frustrating it is an item did not meet your expectation. We'll be sure to take note of your feedback. If possible, please send us your concern at teamcustomerservice.com so we can further check. Thank you and have a great day!
Verified Purchase
Recommended
Mar 23, 2023
I didn't realize it required complete assembly. It took...
I didn't realize it required complete assembly. It took me hours to put it together. While using it the next morning, the seat broke into 3 pieces, causing me to fall into the bottom tray. The fall wasn't as troubling as the effort it took to put it together, all for naught. I weigh 110 lbs - it states the maximum weight is 200 lbs. I returned it for a full refund but haven't ordered a replacement due to the fact that I will have to assemble it again.
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Response from Trademark GlobalMar 24, 2023
This is truly frustrating and we're sorry to hear about this bad experience, Judi. Thank you for sharing your feedback with us since this would help us a lot in finding ways to improve this product. Let us know if we can help with anything. Have a great day!
Verified Purchase
Jan 18, 2023
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Verified Purchase
Jan 6, 2023
broke on first use
First attempt to use the chair broke under 150 lbs of weight. Do not buy this
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Response from Trademark GlobalJan 9, 2023
Truly sorry to hear about this experience. This is truly sad to hear and we hope we can do something for you. Thank you for letting us know about this. This would help a lot as we find ways to improve the product. Have a great day!
Recommended
Jan 2, 2023
Eas to assemble, sturdy and strong....
Eas to assemble, sturdy and strong.
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Response from Trademark GlobalJan 2, 2023
Awesome. Thank you so much for the review. We are truly happy you are satisfied with the product quality. Thanks and have a great day!
Verified Purchase
1 found this review helpful
Nov 23, 2022
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Verified Purchase
Sep 29, 2022
Pulling weeds
A little close to the ground for someone with longer legs, but other then that works good.
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Response from Trademark GlobalSep 29, 2022
Yay! It's really nice that everyone couldn't take their eyes off it. Thank you for purchasing this and have a great day!
Verified Purchase
Jul 21, 2022
the cart was probably returned from another buyer and I...
the cart was probably returned from another buyer and I received with missing parts and all the little pieces scatters in the box with the plastic bag where they were supposed to be . I returned it.
It was the first time that I received a product in that condition.
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Response from Trademark GlobalJul 22, 2022
We're sorry to her about the missing parts. We ensure all items leave our warehouse complete with the necessary parts for this not to happen. It could have been lost while in-transit. We suggest reaching out to us at teamcustomerservice.com so we can help resolve your issue. Thank you!
Verified Purchase
Jul 20, 2022
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Verified Purchase
Jul 14, 2022
good rolling scooter
works, good height, easy to assemble.
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Response from Trademark GlobalJul 14, 2022
Thank you for sharing this good review with us. We're glad you're happy with this purchase!
Verified Purchase
Jul 12, 2022
Nice but weak seat
{ Put it together and sat down on it while I was still in the house and the seat cracked I am not heavy and did not sit hard on it. I returned it to the store and they were very gracious and credited my account Thank YOu
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Response from Trademark GlobalJul 14, 2022
We're sad to hear about this. We hope we can make your next purchase a more memorable experience. Thank you for this review which would help us a lot.
Verified Purchase
Jul 6, 2022
Look at the metal rolling seat with real rubber wheels...
Look at the metal rolling seat with real rubber wheels from Harbor Freight for $10 more. This seat is a toy in comparison. It is built like a child’s riding toy complete with hard plastic wheels. Would love to return it but packaging is in the trash, unfortunately.
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Response from Trademark GlobalJul 7, 2022
We are sad to know that you are not happy with the item. Your feedback is important to us and we will be sure to check on this. Have a great day!