Hello, Seedhomes - We're disappointed that your multi-tool stopped working and you weren't able to get it exchanged! That isn't the experience we want for our customers, and we apologize. We hope though you'll consider purchasing this kit again, as we believe the next experience will be better. Thank you for your review! And if you'd like to talk further or need additional support, then please contact us at Reviews@RYOBItools.com.