Customer Reviews for Samsung 21.5 cu. ft. Side by Side Refrigerator in Fingerprint Resistant Black Stainless, Counter Depth Food Showcase Design

Greetings, Ds12345! We will show you what steps to take to find the cause and hopefully keep the water from dripping again. How to prevent and stop water leaks from your refrigerator: https://youtu.be/uU6XADBosVo Water is dripping from the dispenser: https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser To prevent leaks, your refrigerator needs to be level. This guide will show you how to level your fridge and make minor leveling adjustments. How to level your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00062321/ If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung. Have a wonderful day! —Vannesa

We aim to have this fixed, Anton. We're here to assist you in the best way possible with your fridge! It would be great if you could give us a few more details that led to what you are experiencing with the unit. Please feel free to get back to us the soonest via the following options for assistance: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Chrystel

Hi, Wanda. Thank you for sharing your feedback. Please remember that your satisfaction is our top priority, and we appreciate that you use Samsung products. We understand that your Samsung refrigerator is not cold enough and it freezes over. Please accept our deepest apologies for the inconvenience that it may have caused. We've provided resources below to help you resolve this issue. Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Items freezing in the fridge compartment: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough Please take note that your Samsung refrigerator is warranted by Samsung against manufacturing defects in materials or workmanship for a limited warranty period of: 1. One (1) year parts and labor warranty. 2. A five-year parts and labor warranty applies only to sealed refrigeration systems (compressor, evaporator, condenser, dryer, and connecting tubing). 3. Ten (10) years of parts and five (5) years of labor only on a digital inverter compressor. For returns and repairs, you can visit this link for warranty information: https://www.samsung.com/us/support/service/warranty/RF28R6241SR/AA If you have any questions or would like to speak with a live representative, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for always choosing Samsung. Have a wonderful day! —Vannesa

Hello jess. We are always happy to help. To support your concerns I am including the link to the local service center locator (https://bit.ly/2mh3cw7). Thank you for choosing Samsung. ^Lena

The perfect fit for the perfect space, quality and sophisticated design! We're so glad you found what you were looking for with Samsung. Thanks for the honor of being a part of your home! ^Shifa

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Shifa

Hello Mike! Sounds like you made excellent choice! Samsung is glad to know that you like the looks, efficient & modern style of your refrigerator. Welcome to our family. ^Shifa

So good to hear you're loving your new refrigerator, Barbara. Thank you for choosing Samsung! ^Perez

Hey there! Please reach out to me for any support concerns. I'm happy to assist. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1140065344. Thanks! ^Perez

Awesome News! Everyone wants their appliance to be spacious and innovative, and glad you have found that in your new Samsung fridge. Welcome to the Samsung Experience! ^Cat

I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140590566.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena

Hi, there! I am happy to hear that your new Samsung refrigerator is providing you with the storage space your family needs. Thank you for taking a moment to leave a great review! It is a privilege to be a part of your home. ^Shifa

We appreciate the informative feedback you provided about your fridge. Thank you for being a part of the Samsung family! ^Cat

Hi Barry, thank you for bringing this to our attention. We really appreciate your feedback. Your contribution helps make the Samsung experience better for everyone! ^Shifa

Thank you for the 5-star review. Your honest feedback is refreshing and helpful. Welcome to the Samsung family. ^Shifa

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139804653. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Cat TMS Ticket #: 5285

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat

Function, value, and great design are the features of a quality appliance! We're so glad you found what you were looking for with Samsung. Thanks for the honor of being a part of your home! ^Shifa