Hello Mandy, Thank you kindly for your review of the Eastbourne 49 in. W Vanity. We are so very sorry to read that you did not receive the backsplash with your unit. If you are able to do so, and havve not yet received assistance, we would like to ask that you reach out to our Customer Care team so that we may learn from, and review, your experience with our quality leaders. You may reach out to our Customer Care team by e-mailing them at CustomerCareWC@woodcrafters-tx.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out so that they are aware that this is a known issue. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards.