We're sorry to read about your disappointment with Tomcat Mole Trap and appreciate your feedback.
The trap jaws need to be aligned with the indentation made in the soil/tunnel for the trap to be set.
If the trap does not set after several attempts move to a new location and repeat steps 2& 3.
We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 877-220-3089 if we can further assist.