Good afternoon LDM. We appreciate you taking the time to submit this review on Soma Lake. We are disappointed to hear that you had difficulty getting connected with phone support but we are happy to hear that the in store personnel were very helpful. We also have a Consumer Concierge team that can help with any question or concern that you may have. If you have any further questions, please contact this team at askshaw@shawinc.com or (844) 742-7429, Monday through Friday, 8am until 6pm est.~clf