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Customer Reviews for Zenna Home Tension Pole Rust Resistant Corner Shower Caddy in Satin Chrome

Internet #303880483

Model #2140ALK

Store SKU #1002928648

  • Aluminum construction is guaranteed rustproof for life
  • Features 4 adjustable plastic baskets for bath accessories
  • Tool-free continuous tension design fits spaces up to 9 ft. H

Customer Reviews

  • 3.7
    out of 320 reviews
  • 61% recommend this product
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Showing 1-30 of 320 reviews
Rusts after 3 months
Easy to install but started to rust after 3 mobths. Too rusty after 9 months, so we replced with a plastic one.
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Response from ZHC_Customer_ExperienceJun 13, 2022
We apologize for the rusting issues you've been experiencing with your pole caddy. We realize how upset you are that the product did not meet your expectations. Although this product is made of steel with a rust-resistant finish, it is not completely rust proof. It can still be replaced if your warranty is still valid. To file a warranty claim, please call our Customer Service Department at 1-800-892-3986. We appreciate your business.
    3 found this review helpful
    It was easy to assemble!...
    It was easy to assemble!
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    • Verified Purchase
    Bought 2, one gave us a problem couldn't get tension bar to loosen, had to return but replacement...
    Bought 2, one gave us a problem couldn't get tension bar to loosen, had to return but replacement was good. Looks nice in bathrooms.
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    • Verified Purchase
    • Recommended
    It was exactly what I was looking for. Great price...
    It was exactly what I was looking for. Great price and quality thank you!
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    • Verified Purchase
    Easy assembly. Sturdy. East to clean....
    Easy assembly. Sturdy. East to clean.
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    • Verified Purchase
    Instructions were a bit vague but I eventually figured it out. Materials seem good quality and i...
    Instructions were a bit vague but I eventually figured it out. Materials seem good quality and it is holding up well so far in the shower with all shelves being utilized. Very stable. Also like that there is no need to wipe it down and no water spots on the metal. Recommend.
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    Response from ZenithCustomerServiceOct 22, 2019
    Thank you so much for taking the time to share your comments! We are certainly glad to read that you are satisfied with the product but really sorry you experienced difficulty with our assembly instructions. Our number one goal is to write our instructions so they are easy to follow; however, our Customer Service Team is available for step-by-step assembly and installation assistance between 8:00 AM-5:00 PM EST Monday through Friday. They can be reached at 1-800-892-3986. The issue you addressed here will be shared with the the Product Manager and our Quality Control Department.
    • Verified Purchase
    • Recommended
    2 found this review helpful
    This is beautiful my wife loves it, it was a bit long for our bathroom but my wife makes the impo...
    This is beautiful my wife loves it, it was a bit long for our bathroom but my wife makes the impossible to possible she's the fixer in the home.its easy to setup and looks really good.
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    Response from ZenithCustomerServiceOct 26, 2018
    Hi Khan, thank you for sharing your comments online. Wives always do! So happy to hear you both are pleased with your new product and that you were able to find a way to make it work with your space. We greatly appreciate your business and hope to service you again in the future.
    • Verified Purchase
    • Recommended
    2 found this review helpful
    Reasonably sturdy aluminum and plastic shower caddy that eliminates the issue of rust -- but has ...
    Reasonably sturdy aluminum and plastic shower caddy that eliminates the issue of rust -- but has a few issues. First, the good: This seems like it really will be impervious to rust. It's all aluminum and plastic. The only thing I'm not sure about is the tensioner spring, but that is inside the aluminum support pole, so not visible. The plastic basket shelves seem rugged, and extension poles are provided to accommodate higher ceilings in shower stalls. Now, the not-so-good: The pole seems flimsy, assembly is a bit of a puzzle, and the tension system makes me worry about how well this will stay if you put a family-sized bottle of shampoo on it. Finally, it just looks kind of cheap, with its plastic baskets and gray plastic end caps on the support pole, and really doesn't do anything for our bathroom decor. A bit of a disappointment, frankly. Still, if you don't mind the looks and aren't expecting it to support a cabinet-full of shower products, it's worth a try. Recommended.
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    Response from ZenithCustomerServiceMay 22, 2018
    Thank you for sharing your comments online. We appreciate your feedback and will forward this information to the manufacturer's Customer Service Department.
    • Recommended
    7 found this review helpful
    This is easy to install, but, depending on specific location you may need to cut. The instructions say “no cutting needed” but that depends on the specific location and any obstacles. The top two pieces of the shower caddy are required and are fixed lengths. Also, the caddy shelves cannot be placed on the top 2 pieces (pipe diameter too large for shelves). In my case, I wanted to install it at the back of my tub…but there’s a permanent towel bar on the rear wall 31.5” below the ceiling. All of the above means I had to cut 5” off the second piece to allow it to fit where I wanted. In the end, looks good, seems reasonably secure.
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    Response from ZenithCustomerServiceMay 22, 2018
    We are sorry you experienced difficulty installing your caddy. Yes, depending on your wall opening, this caddy may require cutting from one of your tubes. However, there is a pole caddy available that requires no cutting at all; it includes a twist tube that will adjust to your desired height. For additional information regarding this caddy, please call the manufacturer's Customer Service Department at 1-800-892-3986. Thank you
    • Recommended
    3 found this review helpful
    The tension pole can be used in many different sized spaces. We have one installed on a regular b...
    The tension pole can be used in many different sized spaces. We have one installed on a regular bathtub as well as one in a shower stall (both with standard 8ft ceilings.) As long as you install it securely into a corner, it does not wobble or move around. Even though the shelves are plastic, they are durable enough to hold two large 30oz family sized shampoo bottles. If you grab and tug on it then it will certainly come out though. You can only install the shelves on the bottom 4 to 5 ft of the pole, the top part of the pole is too large to put shelves there, but you cannot really reach up that high anyways so it is not a big deal.
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    Response from ZenithCustomerServiceMay 22, 2018
    Thank you so much for taking the time to share your comments online! We’re certainly glad you are satisfied with your purchase! We look forward to servicing you again in the future!
    • Recommended
    1 found this review helpful
    We are not truly satisfied with this caddy for our shower stall, very flimsy when installed and i...
    We are not truly satisfied with this caddy for our shower stall, very flimsy when installed and it slips on shower floor even when dry. I did tighten the spring rod to the point of worrying I would pop a hole in the ceiling from the top plate, both bottom and top plates have a rubber pad to help with slipping But.. This unit wasn’t designed for a floor with a slight pitch for water draining towards center which means it cannot be set close to corner as wanted. If bumped it will wobble around and I may have to caulk the bottom plate to shower floor. 2 STARS.
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    Response from ZenithCustomerServiceMar 27, 2018
    It’s very disappointing to receive a comment like this and we are sorry you experienced such difficulty with your product. To offer a solution, please contact the manufacturer's toll-free Customer Service Department at 1-800-892-3986. Thank you
    I had a hard time putting it together.
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    • Verified Purchase
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    • Verified Purchase
    Piece of crap for 50.00 Piece of crap for 50.00
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    Response from ZHC_Customer_ExperienceMar 21, 2024
    Hi HomeDepotCustomer, thank you for sharing your comments online. We are sorry you were not pleased with your purchase. Unfortunately, we will need more information to address the issues you experienced with your product. Please contact our Customer Service Department at 1-800-892-3986. Thank you.
    • Verified Purchase
    Would not recommend. Product is subpar quality and the directions were not as user friendly as they should have been.
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    Response from ZHC_Customer_ExperienceMar 20, 2024
    Hi HomeDepotCustomer, thank you for sharing your experience online. We are sad to hear you were not satisfied with your purchase. We strive to create instructions that will assist with ease in your assembly and installation process, and apologize that you had trouble with the provided instructions. Our Customer Service Department is available for step by step assembly assistance. They can be contacted at 1-800-892-3986. We greatly appreciate your business and hope for a future opportunity to offer a better experience!
    • Verified Purchase
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    • Verified Purchase
    Baskets would NOT fit on fatter pole sections
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    Response from ZHC_Customer_ExperienceFeb 22, 2024
    Thank you so much for taking the time to share your comments online! the baskets are designed to fit on all the tubes besides the tube that is on the top. Our Customer Service Department can assist with step-by-step instruction. They can be reached at: 1-800-892-3986, Monday through Friday from 8 a.m. to 5 p.m. Feel free to contact them if you have any further questions or concerns.
    • Verified Purchase
    Needed a new one because my old metal one rusted and was falling apart. It was also hard to clean. This one will work perfectly because it's rust free (at least the holders are).
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    • Verified Purchase
    No matter what I did it would not fit or go together as I it should
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    Response from ZHC_Customer_ExperienceFeb 1, 2024
    Hi HomeDepotCustomer, thank you for taking the time to provide your feedback regarding the Corner Shower Caddy. We are sorry to hear that your assembly experience was not satisfactory. We take great pride in our products and are sorry that this product did not meet your expectations. Our Customer Service Department can provide step-by-step instructions for installing your caddy. Representatives are available Monday-Friday 8:30AM-5:00PM EST at 800 892-3986 for support. We look forward to assisting you and thank you for your business!
    • Verified Purchase
    This actually works and looks great in the corner of my shower. Love love love it ?
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    • Verified Purchase
    I’m nervous about the sturdiness. I had to put gorilla glue on the plastic rings because they were loose & useless. Can’t put your product with a pump on it & actually use the pump-that thing will fall apart. I’m not feeling confident about this overpriced product. Fingers crossed.
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    Response from ZHC_Customer_ExperienceJan 11, 2024
    Hi, we're sorry to hear that you are not satisfied with this Corner Shower Caddy because the wedges were loose and it doesn't seem sturdy. We put much thought into the design and creation of our products and are disappointed when they do not meet our customers' expectations. We've noted your concern about needing to use gorilla glue on the wedges. That should not be the case. The wedges can be replaced since they are defective. We understand your concerns about the quality of the product and we would like to assure you that we are constantly working to ensure that our products are of the highest standard. Please reach out to the Customer Service Department for support Monday - Friday from 8:30AM to 5:00PM EST at 800-892-3986. The team is available to help troubleshoot your concerns and can process claims for replacement parts as needed. We look forward to assisting you and thank you for your business!
    • Verified Purchase
    I like it. This is the I do want.
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    • Verified Purchase
    Very poorly made and the trashcan
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    Response from ZHC_Customer_ExperienceDec 28, 2023
    Hi HomeDepotCustomer, we're sorry to hear that you are unhappy with your purchase of this Corner Shower Caddy. We put much thought into the design and creation of our products and are disappointed when they do not meet our customers' expectations. We take our customers' feedback seriously and would like to understand more about your concerns. Please reach out to our Customer Service Department for support Monday - Friday 8:30AM-5:00PM EST at 800 892-3986 to elaborate on your concerns and/or provide us with suggestions for improvements. We would be happy to share suggestions with our product manager and our quality control department. Again, we are sorry that we did not meet your expectations this time. We strive to offer products with the right balance of quality and value, and we hope you will give our products a try in the future. Thank you!
    • Verified Purchase
    Well made easy to set up,I give 4 stars instead of 5 only because shelves/trays are a bit on small side.
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    • Verified Purchase
    Very disappointed . feels cheap. hope it really doesn't rust . Have to see in a year how it looks. The shelves are very shallow tall bottles will tumble out.
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    Response from ZHC_Customer_ExperienceNov 16, 2023
    Hi Jill, thank you for taking the time to share your feedback . We are sorry to hear you're disappointed with your purchase of this Corner Shower Caddy. This caddy is made of steel, with a rust-resistant finish, and is designed for long-lasting, trouble-free use. We understand your concerns about the quality of the product, and we would like to assure you that we constantly evaluate our manufacturing processes and materials to provide the best possible value for our customers. We take our customers' feedback seriously and will share your comments with our product manager and our quality control department. If you have any additional questions or concerns, please feel free to reach out to our Customer Service Department for support Monday - Friday 8:30AM-5:00PM EST at 800 892-3986. Thank you!
    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
    Some instructions are not clear.
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