HVAC Repair

May 15, 2018

The technition lie and and did nothing but tried to sell me a new a/c. After I asked him to live he swapped wires around in the a/c unit hoping to get called back. Or make it seem like things are worse.

May 15, 2018

Good woek

May 14, 2018

it was good- all technicians were very knowledgeable and didn't mind my questions throughout the process.

May 14, 2018

Ok

May 14, 2018

The technician was very nice and did everything he could to please, but since he did not have the thermostat needed to complete the repair, a call back was necessary. The service was on a Friday and so we had to wait until Monday to get the necessary part ordered for the next visit from the McCrea. On Monday, I called the company that manufactured my unit and they informed me that it was still under warranty, parts are free and we had to pay for the labor. When I made the call back to McCrea Heating/AC the receptionist would not except the fact that our unit was under warranty and refused to acknowledge the fact. She informed me, the new thermostat would cost over $700.00 plus labor. I made a call back to the manufacturer and told them the circumstances and what the hvac company wanted for a new thermostat and the representative could not believe it and asked me to repeat the price. I also told the manufacturer's representative that the HVAC company refused to believe it was under warranty and asked her for a reference number to give to the repair company so that maybe she would finally believe me. The receptionist insisted that out unit was out of warranty, but it is under warranty until 2022. She was very difficult and refused to do the necessary repairs under the manufacturer's warranty. We decided to look for another company, and found one that was completely cooperative. I would not recommend McCrea to anyone! The company that did do the work under warranty was very nice and I would recommend them to anyone. Air Doctor, LLC