HVAC Repair

July 9, 2018

Joe B. From the plumbing department at the Marana store #0478 did an extraordinary job to get a technician out to our home in less than 24hours! His product and HD service knowledge is extraordinary and his customer service is the very best on a consistent basis! Joe B is the sole reason why we have remained loyal HD customers for over 10 years for all our home and business projects! The HD in Marana is very lucky to have Joe B representing the very best of their brand always, even if he is our of the store on his day off or on health leave! Joe B should train others throughout the stores to ensure that his outstanding professionalism, relentless work ethic, and customer service values get passed on to others! Thank you very much to Joe B for his immediate problem solving efforts that resulted in having a repaired AC in less than 24hours!

July 9, 2018

Good stuff, start to finish. The HVAC technician helped me realize one air duct had good air flow (despite my concerns) using equipment. We also went outside to talk about cleaning the coil of the outdoor ac unit. I signed up for the maintenance service. The Home Depot badge was present the whole time, too!

July 9, 2018

rating provided by a verified purchaser

July 8, 2018

As a mechanic myself I was very happy with the knowledge and direct answers. Technician showed up on time... went inside verified that we had correct commands and information going to the unit very patient. Volt a relay test found out the my capacitor was blown we replace it immediately he waited patiently for the PG&E safety device that took an extra 5 minutes to boot up. System started up great producing cold air everything was absolutely satisfactory. The technician as well inspected my unit freon and said everything was within excellent parameters for the year and make of the model. And direct me to keep an eye out for future information and was direct on all his information. he was thorough presented himself professionally spoke professionally and work very safely. Working as a nuclear mechanic in construction personally for the last 10 years safety is our number one protocol and that was the first thing he did on all is tasks .verifying there was no electricity to the unit making sure that is ladder was Secure climbing up and climbing down. The technician was very professional I would recommend him to anyone.

July 8, 2018

The store employee was very courteous and helpful with follow up calls. The technician was extremely knowledgeable about the work and extremely honest with me throughout entire project. The best part was letting me know that the HVAC unit was bought from Home Depot and when it was first installed and most importantly, that there was existing warrantee. Very nice. More technicians like him will make a lot of customers very happy and satisfied.